Assessor Resource

BSBLDR502
Lead and manage effective workplace relationships

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity.

At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage ideas and information

1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers

1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role

1.3 Facilitate feedback to employees on outcomes of the consultation processes

1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel

2. Establish systems to develop trust and confidence

2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to

2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process

3. Manage the development and maintenance of networks and relationships

3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained

4. Manage difficulties to achieve positive outcomes

4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved

4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures

4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

4.4 Develop and implement an action plan to address any identified difficulties


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage ideas and information

1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers

1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role

1.3 Facilitate feedback to employees on outcomes of the consultation processes

1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel

2. Establish systems to develop trust and confidence

2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to

2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process

3. Manage the development and maintenance of networks and relationships

3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained

4. Manage difficulties to achieve positive outcomes

4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved

4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures

4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

4.4 Develop and implement an action plan to address any identified difficulties

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers 
Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role 
Facilitate feedback to employees on outcomes of the consultation processes 
Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel 
Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to 
Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct 
Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process 
Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation 
Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained 
Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved 
Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures 
Provide guidance, counselling and support to assist co-workers in resolving their work difficulties 
Develop and implement an action plan to address any identified difficulties 

Forms

Assessment Cover Sheet

BSBLDR502 - Lead and manage effective workplace relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBLDR502 - Lead and manage effective workplace relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: