Assessor Resource

BSBLIB512
Develop and maintain community and stakeholder relationships

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to develop and maintain relationships with people and organisations in local communities through regular and ongoing consultation to maintain the quality of service provision.

It applies to individuals who work in any industry or community context where there is a need for a proactive approach to establishing and building networks and relationships between organisations and stakeholders and who operate autonomously, often with managerial responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan stakeholder consultation

1.1 Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues

1.2 Identify key stakeholders, their representatives and ways to establish and maintain links

1.3 Research and maintain a collection of current relevant information on stakeholders

1.4 Check organisational plans for appropriate reference to interaction with stakeholders

1.5 Ensure planning takes account of relevant internal and external factors

2 Establish productive stakeholder relationships

2.1 Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation

2.2 Identify and assess strategies for formal links between own organisation and key stakeholders

2.3 Implement strategies likely to be successful in establishing productive relationships with stakeholders

2.4 Determine purpose and parameters of specific consultations, and brief participants accordingly

2.5 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner

2.6 Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues

3 Represent organisation to local community

3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness

3.2 Promote organisation to external bodies that have a stake in its role, funding and operations

Evidence of the ability to:

proactively develop, establish and maintain relationships with stakeholders in ways that support the needs of own organisation

facilitate effective consultation with a broad range of stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe role and nature of promotion, advocacy and networks in the library and information and museums and galleries sectors

explain nature and range of stakeholder groups, including special needs and cultural considerations

identify features, costs and benefits of different consultation mechanisms

describe networking techniques and strategies

describe planning and organisational techniques for community consultations

outline legal issues relevant to community/stakeholder consultation, including relevant health and safety requirements

outline governance obligations associated with the organisation and its stakeholders.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Relationship Management field of work and include access to:

strategic plans and relevant policies and procedures manuals

resources to implement consultation processes

project or work activities conducted over a period to time that allow involvement of and interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan stakeholder consultation

1.1 Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues

1.2 Identify key stakeholders, their representatives and ways to establish and maintain links

1.3 Research and maintain a collection of current relevant information on stakeholders

1.4 Check organisational plans for appropriate reference to interaction with stakeholders

1.5 Ensure planning takes account of relevant internal and external factors

2 Establish productive stakeholder relationships

2.1 Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation

2.2 Identify and assess strategies for formal links between own organisation and key stakeholders

2.3 Implement strategies likely to be successful in establishing productive relationships with stakeholders

2.4 Determine purpose and parameters of specific consultations, and brief participants accordingly

2.5 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner

2.6 Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues

3 Represent organisation to local community

3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness

3.2 Promote organisation to external bodies that have a stake in its role, funding and operations

Evidence of the ability to:

proactively develop, establish and maintain relationships with stakeholders in ways that support the needs of own organisation

facilitate effective consultation with a broad range of stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe role and nature of promotion, advocacy and networks in the library and information and museums and galleries sectors

explain nature and range of stakeholder groups, including special needs and cultural considerations

identify features, costs and benefits of different consultation mechanisms

describe networking techniques and strategies

describe planning and organisational techniques for community consultations

outline legal issues relevant to community/stakeholder consultation, including relevant health and safety requirements

outline governance obligations associated with the organisation and its stakeholders.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Relationship Management field of work and include access to:

strategic plans and relevant policies and procedures manuals

resources to implement consultation processes

project or work activities conducted over a period to time that allow involvement of and interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues 
Identify key stakeholders, their representatives and ways to establish and maintain links 
Research and maintain a collection of current relevant information on stakeholders 
Check organisational plans for appropriate reference to interaction with stakeholders 
Ensure planning takes account of relevant internal and external factors 
Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation 
Identify and assess strategies for formal links between own organisation and key stakeholders 
Implement strategies likely to be successful in establishing productive relationships with stakeholders 
Determine purpose and parameters of specific consultations, and brief participants accordingly 
Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner 
Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues 
Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness 
Promote organisation to external bodies that have a stake in its role, funding and operations 

Forms

Assessment Cover Sheet

BSBLIB512 - Develop and maintain community and stakeholder relationships
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Assessment Record Sheet

BSBLIB512 - Develop and maintain community and stakeholder relationships

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Assessment task 1: [title] Result: Competent Not yet competent

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Overall assessment result: Competent Not yet competent

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