- BSBMGT401A - Show leadership in the workplace
Show leadership in the workplace
Issue Date: December 2017
Frontline management provides the first level of leadership within the organisation. This unit applies to people who are making the transition from being a team member, to taking responsibility for the work and performance of others.
Frontline managers have a strong influence on the work culture, values and ethics of the teams they supervise. As such it is important that frontline mangers model good practice, professionalism and confidently represent their organisation.
This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
This unit contains employability skills.
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
articulation of organisational values and expectations of behaviour
instances where leadership and decision making have been demonstrated and which have led to positive changes in the workplace
knowledge of leadership styles and concepts.
Context of and specific resources for assessment
Assessment must ensure:
access to workplace documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of responses to case studies and scenarios
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of performance in role plays
observation of presentations
review of performance plans
oral or written questioning to assess knowledge of leadership styles
evaluation of communication of expectations, roles and responsibilities
review of documentation examining options and assessing associated risks to determine preferred course/s of action.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Certificate IV in Frontline Management.
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
communication and presentation skills to represent the organisation, to explain its work to others and to model professionalism
decision making skills to demonstrate good judgement and follow through.
basic theory of group behaviour
leadership styles and concepts.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisation's standards and values will be:
stated or implied by the way the organisation conducts its business
Feedback processes may be:
formal or informal
from internal or external sources
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
|Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice||Yes||No||Comments/feedback|
|Ensure management performance and behaviour meets the organisation's requirements|
|Ensure management performance and behaviour serves as a positive role model for others|
|Develop and implement performance plans in accordance with organisation's goals and objectives|
|Establish and use key performance indicators to meet organisation's goals and objectives|
|Use organisation's standards and values in conducting business|
|Question, through established communication channels, standards and values considered to be damaging to the organisation|
|Ensure personal performance contributes to developing an organisation which has integrity and credibility|
|Gather and organise information relevant to the issue/s under consideration|
|Facilitate individuals and teams active participation in decision making processes|
|Examine options and assess associated risks to determine preferred course/s of action|
|Ensure decisions are timely and communicate them clearly to individuals and teams|
|Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams|
|Use feedback processes effectively to monitor the implementation and impact of decisions|
Assessment Cover Sheet
BSBMGT401A - Show leadership in the workplace
Assessment task 1: [title]
I declare that the assessment tasks submitted for this unit are my own work.
Result: Competent Not yet competent
Feedback to student
Assessment Record Sheet
BSBMGT401A - Show leadership in the workplace
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent