Assessor Resource

BSBMGT406A
Plan and monitor continuous improvement

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to frontline managers who have an active role in planning and monitoring a continuous improvement process to achieve an organisation's objectives. Their position, closely associated with the creation and delivery of products and services, means that they have an important role in influencing the ongoing development of the organisation.

At this level, work will normally be carried out using routine and non-routine methods and procedures, which require planning and evaluation, and leadership and guidance of others.

This unit describes the performance outcomes, skills and knowledge required to plan and monitor the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

taking active steps to implement, monitor and adjust plans, processes and procedures to improve performance

supporting others to implement the continuous improvement system and processes, and to identify and report opportunities for further improvement.

Context of and specific resources for assessment

Assessment must ensure access to appropriate documentation and resources normally used in the workplace.

Method of assessment

The following assessment methods are appropriate for this unit:

assessment of reports

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

observation of presentations

oral or written questioning to assess knowledge of principles and techniques associated with change management

review of how the organisation's continuous improvement processes were communicated to individuals and teams

review of documentation of work performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to gain the commitment of individuals and teams to continuously improve

innovation skills to design better ways of performing work

learning skills to coach and mentor team members, using a range of methods to cater for different learning styles

problem-solving skills to develop practical and innovative solutions

teamwork skills to implement continuous improvement within a team

Required knowledge

principles and techniques associated with:

benchmarking

best practice

change management

continuous improvement systems and processes

quality systems

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Systems may refer to:

forums and meetings

newsletters and reports

organisational policies and procedures

electronic communication devices.

Participation in decision-making processes may include:

feedback in relation to outcomes of the consultative process

processes that ensure employees have the opportunity to contribute to organisational issues.

Continuous improvement processes may include:

cyclical audits and reviews of workplace, team and individual performance

evaluations and monitoring of effectiveness

implementation of quality systems, such as International Organization for Standardization (ISO)

modifications and improvements to systems, processes, services and products

policies and procedures that allow the organisation to systematically review and improve the quality of its products, services and procedures

seeking and considering feedback from a range of stakeholders.

Mentoring and coaching may refer to:

providing assistance with problem solving

providing feedback, support and encouragement

teaching another member of the team, usually focusing on a specific work task or skill.

Sustainable and environmentally friendly work practices may refer to:

addressing environmental and resource sustainability initiatives, such as environmental management systems, action plans, green office programs, surveys and audits

applying the waste management hierarchy in the workplace

complying with regulations and corporate social responsibility considerations for sustainability to enhance the organisation's standing in business and community environments

determining organisation's most appropriate waste treatment, including waste to landfill, recycling, re-use, recoverable resources and wastewater treatment

implementing ecological footprinting

implementing environmental management systems, e.g. ISO 14001:1996 Environmental management systems life cycle analyses

implementing government initiatives, e.g. Australian government's Greenhouse Challenge Plus

improving resource and energy efficiency

initiating and maintaining appropriate organisational procedures for operational energy consumption

introducing a green office program (a cultural change program)

introducing green purchasing

introducing national and international reporting initiatives, e.g. Global Reporting Initiative

introducing product stewardship

reducing emissions of greenhouse gases

reducing use of non-renewable resources

referencing standards, guidelines and approaches, such as sustainability covenants and compacts or triple bottom line reporting

supporting sustainable supply chain.

Technology may include:

computerised systems and software, such as databases, project management and word processing

telecommunications devices

any other technology used to carry out work roles and responsibilities.

Customer service may be:

internal or external

to existing, new or potential clients.

Processes may refer to:

email, intranet, or other digital communication devices

newsletters and bulletins

staff reward mechanisms

team meetings.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Plan systems according to organisational policy to ensure that individuals and teams are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative 
Communicate the organisation's continuous improvement processes to individuals and teams, and obtain feedback 
Ensure effective mentoring and coaching allow individuals and teams to implement the organisation's continuous improvement processes 
Support efforts to enhance sustainable and environmentally friendly work practices in accordance with the organisation's continuous improvement processes 
Use the organisation's systems and technology according to agreed operational processes to monitor and review progress and to identify ways in which planning and operations could be improved 
Improve customer service through continuous improvement techniques and processes according to the requirements of the organisation's continuous improvement systems and processes 
Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation 
Implement processes to ensure that team members are informed of savings and productivity or service improvements in line with the requirements of the business plan 
Record work performance to assist in identifying further opportunities for improvement following agreed organisational record keeping processes 
Manage records, reports and recommendations for improvement within the organisation's systems and processes 

Forms

Assessment Cover Sheet

BSBMGT406A - Plan and monitor continuous improvement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBMGT406A - Plan and monitor continuous improvement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: