The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Assessment for this unit will need to occur over a sufficient period of time to allow an holistic assessment of the tactical and operational planning activities
Plans developed must meet the organisation's criteria as well as those set down in the unit
Systems review and revision is a crucial aspect of the business planning process and needs to be clearly evidenced
OHS considerations may include:
review and evaluation of previous OHS plans and programs
implementation of OHS systems for projects
use of participative arrangements for review of OHS in operational performance
development and review of OHS performance targets
framework and components of OHS management system, its structures and performance
systemic review procedures
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of specialised knowledge with depth in some areas.
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Strategic planning
All legislation relevant to the organisation's operation
Critical path/PERT methodology
Relevant industrial awards and agreements
Electronic commerce systems
Consultative methods and processes
Performance measurement and benchmarking methodology
Operations management
High reliability organisational concepts
Energy management
Capital investment evaluative methodology including NPV and ROI
Underpinning Skills
Analytical skills to interpret strategic objectives and develop tactical and operational objectives
Communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input
Risk management skills to analyse, identify and develop mitigation strategies for identified risks
Systems analysis and design skills to ensure that system outputs meet tactical/operational objectives and measure performance in a timely way
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to prepare the tactical and operational plans
Communicating ideas and information (Level 3) - to internal/external customers and review systems
Planning and organising activities (Level 3) - to develop plans and review/redesign systems
Working with teams and others (Level 3) - to consult with them and obtain their input into planning and system review activities
Using mathematical ideas and techniques (Level 2) - to ensure appropriate measurement activities are in place
Solving problems (Level 3) - to improve existing systems and achieve tactical/operational objectives
Using technology (Level 2) - to improve system's performance
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Assessment for this unit will need to occur over a sufficient period of time to allow an holistic assessment of the tactical and operational planning activities
Plans developed must meet the organisation's criteria as well as those set down in the unit
Systems review and revision is a crucial aspect of the business planning process and needs to be clearly evidenced
OHS considerations may include:
review and evaluation of previous OHS plans and programs
implementation of OHS systems for projects
use of participative arrangements for review of OHS in operational performance
development and review of OHS performance targets
framework and components of OHS management system, its structures and performance
systemic review procedures
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of specialised knowledge with depth in some areas.
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Strategic planning
All legislation relevant to the organisation's operation
Critical path/PERT methodology
Relevant industrial awards and agreements
Electronic commerce systems
Consultative methods and processes
Performance measurement and benchmarking methodology
Operations management
High reliability organisational concepts
Energy management
Capital investment evaluative methodology including NPV and ROI
Underpinning Skills
Analytical skills to interpret strategic objectives and develop tactical and operational objectives
Communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input
Risk management skills to analyse, identify and develop mitigation strategies for identified risks
Systems analysis and design skills to ensure that system outputs meet tactical/operational objectives and measure performance in a timely way
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information (Level 3) - to prepare the tactical and operational plans
Communicating ideas and information (Level 3) - to internal/external customers and review systems
Planning and organising activities (Level 3) - to develop plans and review/redesign systems
Working with teams and others (Level 3) - to consult with them and obtain their input into planning and system review activities
Using mathematical ideas and techniques (Level 2) - to ensure appropriate measurement activities are in place
Solving problems (Level 3) - to improve existing systems and achieve tactical/operational objectives
Using technology (Level 2) - to improve system's performance
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies