- BSBPMG406A - Apply communications management techniques
Assessor Resource
BSBPMG406A
Apply communications management techniques
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to a project team member working under the direction of a project manager with other project team members. The individual may be operating within an organisation or as a consultant. The skills should be applied in the context of multiple complex projects, with the individual operating as part of a specialist project management team.
In the context of this unit a complex project is defined as a project which involves:
the need for a comprehensive and multi faceted project plan
the need for a formal internal or external communications strategy
a dedicated and diverse project budget
multiple administrative components
multiple operational components
a wide range of stakeholders
a project operations team.
The functions performed by a worker managing a straightforward project or a section of a larger project where project management is not the main focus of the job role are covered by BSBPMG510A Manage projects.
The functions performed by a project manager to manage project communications for the whole project are addressed in BSBPMG507A Manage project communications.
This unit describes the performance outcomes, skills and knowledge required to provide a critical link between people, ideas and information at all stages in the project lifecycle. It covers assisting the project team to plan communications, communicating information related to the project and reviewing communications.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: contribution to the development and implementation of communications plans in relation to multiple complex projects knowledge of communications theory. |
Context of and specific resources for assessment | Assessment must ensure: access to examples of project management documentation for communications management purposes access to records of project team involvement in communications activities. |
Method of assessment | A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit: written reports/examples of project communications observation of performance in role plays which demonstrate techniques in communicating important project information direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate analysis of responses addressing different project scenarios which present issues and problems in project communication management oral or written questioning to assess knowledge of strategies for managing project communications review of communication management issues and responses reported to higher project authorities. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Certificate IV in Project Management. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
|
Required skills |
writing skills to generate reports and project communications for stakeholders teamwork and communication skills to acquire and disseminate relevant project information organisational skills to sort and prioritise information and ideas technological skills to manage information storage and retrieval. |
Required knowledge |
models and methods of communications management in the context of the project life cycle and other project management functions communications theory. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Communication within project, with client and other stakeholders: | will be: in a multi-disciplinary environment subject to frequent change under limited guidance and supervision within agreed authorisation and limits within established organisational framework, procedures and routines and may include: written reports, briefs, minutes, letters and other documentation oral briefings, advice, conversations and telephone calls computer generated communications, for example electronic data transfer and internet |
Others may include: | higher project authorities project manager project specialists or personnel team members |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify, source and contribute relevant information requirements to initial project documentation | |||
| Contribute to developing and implementing the communications plan and communications networks | |||
| Gather, validate, store, retrieve, filter and disseminate information within agreed procedures as directed, to aid decision making processes throughout project life cycle | |||
| Maintain information to ensure data is secure and auditable | |||
| Undertake communication within project, with client and other stakeholders within agreed networks, processes and procedures to ensure flow of necessary information | |||
| Ensure reports are written and released in accordance with authorisation, or drafted for release by others | |||
| Seek information and advice from appropriate project authorities when in doubt | |||
| Provide assistance in the ongoing review of project outcomes to determine the effectiveness of communications management activities | |||
| Report communication management issues and responses to higher project authorities for application in future projects |
Forms
Assessment Cover Sheet
BSBPMG406A - Apply communications management techniques
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBPMG406A - Apply communications management techniques
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: