Assessor Resource

Apply project information management and communications techniques

Assessment tool

Version 1.0
Issue Date: February 2019

This unit applies to a project practitioner working in a project support role.

The individual may be operating in a large or small organisation and applying skills in the context of enterprise projects.

The project practitioner may be part of a project team under the direction of a project manager, or may work as part of a smaller scale self-directed team.

This unit has generic application to a range of industries and organisations and a range of projects, from simple to complex.

In the context of this unit a project is defined as involving:

a practical and comprehensive project plan

a documented communications strategy

a detailed project budget

strategic engagement with stakeholders

a risk, issues and change-management methodology

a quality plan with assurance and control processes

a supportive team-based environment.

The functions performed in project work, where formal project management methodology is not the main focus, are covered by BSBPMG522A Undertake project work.

This unit describes the performance outcomes, skills and knowledge required to provide a critical link between people, ideas and information at all stages in the project life cycle. It involves assisting the project team to plan communications, communicating information related to the project, and reviewing communications.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Not applicable.

Employability Skills

This unit contains employability skills.

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

contributing to the development and implementation of communications plans in relation to a workplace project

knowledge of communications theory.

Context of and specific resources for assessment

Assessment must ensure access to:

examples of project management documentation for communications-management purposes

records of project team involvement in communications activities.

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:

written reports or examples of project communications

observation of performance in role plays that demonstrate techniques in communicating important project information

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

analysis of responses addressing different project scenarios presenting issues and problems in project communications management

oral or written questioning to assess knowledge of strategies for managing project communications

review of communication-management issues and responses reported to higher project authorities.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

literacy skills to produce reports and project communications for stakeholders

planning and organising skills to sort and prioritise information and ideas

teamwork and communication skills to acquire and disseminate relevant project information

technology skills to manage information dissemination, storage and retrieval.

Required knowledge

communications theory

models and methods of communications management in the context of the project life cycle and other project-management functions.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Communications plan may include:

list of which team member is responsible for particular communication activities

methods and protocols for communicating information

which stakeholders need what information

when information is communicated.

Process project information may include:







Communication with clients and other stakeholders:

will be:

in a multi-disciplinary environment subject to frequent change

under limited guidance and supervision

within agreed authorisation and limits

within established organisational framework, procedures and routines

may include:

written reports, briefs, minutes, letters and other documentation

oral briefings, advice, conversations and telephone calls

computer-generated communications, for example electronic data transfer and internet.

Others may include:

higher project authorities

project manager

project specialists and other personnel

team members.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify, source and contribute relevant information requirements to initial project documentation 
Contribute to developing and implementing the project communications plan and communications networks 
Act on and process project information according to agreed procedures as directed, to aid decision-making processes throughout project life cycle 
Maintain information to ensure data is secure and auditable 
Communicate with clients and other stakeholders during project using agreed networks, processes and procedures to ensure flow of necessary information 
Ensure reports are prepared and released according to authorisation, or produced for release by others 
Seek information and advice from appropriate project authorities as required 
Assist in the ongoing review of project outcomes to determine the effectiveness of communications-management activities 
Report communications-management issues and responses to higher project authorities for application of lessons learned to future projects 


Assessment Cover Sheet

BSBPMG414A - Apply project information management and communications techniques
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

BSBPMG414A - Apply project information management and communications techniques

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

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