- BSBSMB307A - Set up information and communications technology for the micro business
Assessor Resource
BSBSMB307A
Set up information and communications technology for the micro business
Assessment tool
Version 1.0
Issue Date: April 2024
This work will be undertaken by individuals who are establishing or operating a micro business providing for self employment.
This unit describes the performance outcomes, skills and knowledge required to establish information and communications technology needs relevant to a home based business. It focuses on dealing with routine installation, operation and malfunctions of commonly used technology only; it is not a specialist information technology unit.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: following oral and written/diagrammatic instructions to install hardware and software identifying and selecting appropriate hardware/software identifying and resolving common malfunctions knowledge of technology security requirements. |
Context of and specific resources for assessment | Assessment must ensure: access to relevant documentation candidate's individual circumstances and work in the context of establishing or running a micro business, are the basis for assessment. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: demonstration of practical skills such as connecting hardware following diagrammatic/written instructions portfolio of evidence including analysis of information and communications technology systems, their costs and proposed selected system oral or written questioning to assess knowledge of resolving malfunctions of commonly used technology review of location determined for hardware. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBITU101A Operate a personal computer BSBSMB306A Plan a home-based business. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
communication skills to clearly and succinctly identify the problem with the technology and to negotiate with support service personnel and vendors literacy skills to locate and understand key information in warranty and support services documents and to compare varying plans for internet service provision numeracy skills to compare prices for similar technology problem-solving skills to follow and act on verbal, written and/or diagrammatic instructions in relation to installing hardware/software and resolving routine malfunctions technology skills to operate a personal computer. |
Required knowledge |
basic computer vocabulary required to identify the problem areas for support characteristics and compatibility of hardware and software OHS procedures for electrical equipment current, relevant software packages for work requirements technology security requirements. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Hardware and software requirements may include: | computers (desktop, notebook), monitor, keyboard current relevant software applications (for example MS Word, MS Excel) data protection including backing up files facsimile machine photocopier photographic equipment (to photograph goods for selling on the internet) security requirements such as anti-virus software, password, pin telephone, mobile |
Internet connection may include: | broadband, wireless, dial-up, cable, satellite (depending on availability in the area) configuration of email address (for example web address versus free address) internet service provider |
Support services may include: | informal networks and mentors manuals, books, journals manufacturers' specifications online help professional support service personnel training programs, tutorials vendor help desk for software and hardware; internet service provider help desk support |
Occupational health and safety and environmental considerations may include: | disposal of redundant hardware and consumables ergonomics lighting placement of extension chords placement of hardware in terms of potential fire hazard and location of appropriate fire extinguisher ventilation |
Manufacturers' specifications may include: | diagrammatic instructions written instructions |
Connection device may include: | asymmetric digital subscriber line (ADSL) cable modem modem |
Common malfunctions may include: | cannot access the internet/email computer screen freezes printer paper jam |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify the full range of hardware and software requirements relevant to the anticipated start-up level of business and available space | |||
| Determine and decide on the type of internet connection needed to fulfil business requirements | |||
| Identify suitable suppliers of hardware and software and appropriate support services | |||
| Compare and analyse pricing and payment options to determine the most suitable information and communications technology goods and services for the business | |||
| Determine suitable location for hardware, taking into account occupational health and safety (OHS) and environmental considerations | |||
| Follow set up instructions for hardware in accordance with manufacturers' specifications | |||
| Follow instructions on installation for all software applications and upgrades | |||
| Install and test the connection device in accordance with vendor instructions | |||
| Define the problem to be resolved | |||
| Identify support services for common malfunctions | |||
| Follow instructions for resolving common malfunctions | |||
| Test device to ensure the malfunction is resolved |
Forms
Assessment Cover Sheet
BSBSMB307A - Set up information and communications technology for the micro business
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
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Date:
Assessment Record Sheet
BSBSMB307A - Set up information and communications technology for the micro business
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
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Date:
Student signature:
Date: