- BSBSMB409A - Build and maintain relationships with small business stakeholders
Assessor Resource
BSBSMB409A
Build and maintain relationships with small business stakeholders
Assessment tool
Version 1.0
Issue Date: April 2024
This work is undertaken by individuals who operate a small business.
This unit describes the performance outcomes, skills and knowledge required to establish and develop relationships with small business key stakeholders, and roles and responsibilities in the small business.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: ways of working and communicating with key stakeholders based on the roles and responsibilities, codes of practice and cultural protocols for the business development and communication of roles, responsibilities, duties and tasks of small business personnel to key stakeholders process for reviewing relationships with key stakeholders knowledge of organisational structures and their legal implications. |
Context of and specific resources for assessment | Assessment must ensure: access to relevant documentation candidate's individual circumstances and work in the context of running a small business, are the basis for assessment. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: portfolio of evidence including review of communication and relationships with key stakeholders oral or written questioning to assess knowledge of business ethics review of how methods of working in culturally appropriate ways were implemented. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBREL401A Establish networks BSBSMB408A Manage personal, family, cultural and business obligations. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
analytical skills to assess situations for the core issues communication skills to consult with various stakeholders, adjusting one's language to meet the language of stakeholders; to negotiate constructively to achieve outcomes; to work cooperatively with a diverse range of people with different needs literacy skills to locate relevant information, and to develop job outlines and codes of practice for the business problem-solving skills to deal with stakeholder issues. |
Required knowledge |
business ethics codes of practice for the business organisational structures and their legal implications. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Specific practices for communication with key stakeholders may include: | contingency plans for changes informal face-to-face/telephone networking regular formal meetings use of formats suited to people with specific support needs, where appropriate, such as large print, interpreters, telephone typewriter (TTY), material in community language/s, Auslan (Australian Sign Language) written processes |
Key stakeholders may include: | business partners community members, Elders, traditional owners community organisations customers family members franchise owner funding agencies and financial institutions government agencies shareholders staff suppliers |
Issues in communication may include: | communication protocols for Indigenous, non-Indigenous, and culturally and linguistically diverse peoples cross-cultural misunderstandings dealing with difficult clients expectations of Indigenous and culturally and linguistically diverse peoples family obligations of Indigenous, and culturally and linguistically diverse peoples negotiating with stakeholders processing complaints respect for others |
Roles and responsibilities in the business may include: | differences between roles and duties role overlap conflicts with other staff and self, with other key stakeholders e.g. management committee members, contractors, accountants etc. and self and staff scope of responsibilities within the job types of duties to be performed |
Organisational structure and lines of authority may include: | cooperative/incorporated association structures corporate structure and corporate governance government owned enterprise location of business within the community nature of reporting partnerships power structures and relationships reporting processes sole traders |
Codes of practice for the business may include: | business operations standards cultural considerations and principles for operating ethical considerations and principles for operating guidelines for operations legal considerations and principles for operating policies quality assurance practices and principles |
Job documentation may include: | background to the business competencies required for positions details of responsibilities details of specific duties or tasks to be carried out duty statement level of wage or salary job/position description outline of the job to be performed reporting relationship selection criteria special provisions |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols and agreed roles and responsibilities | |||
| Maintain specific ways of dealing with issues in communication with key stakeholders that adhere to codes of practice, cultural protocols and agreed roles and responsibilities | |||
| Identify and implement methods of working in culturally appropriate ways | |||
| Identify and implement plans to deal with changes in circumstances and behaviours, as required | |||
| Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation | |||
| Identify and apply specific practices and behaviours from the codes of practice, that contribute to successful working relationships | |||
| Clearly communicate responsibilities and practices to key stakeholders | |||
| Review communication practices used with key stakeholders and implement any necessary improvement strategies | |||
| Monitor and evaluate relationships with key stakeholders and develop action plan/s needed to enhance relationships | |||
| Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve successful working relationships |
Forms
Assessment Cover Sheet
BSBSMB409A - Build and maintain relationships with small business stakeholders
Assessment task 1: [title]
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Result: Competent Not yet competent
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Assessment Record Sheet
BSBSMB409A - Build and maintain relationships with small business stakeholders
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Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent
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