Assessor Resource

BSBWHS304A
Participate effectively in WHS communication and consultation processes

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to individuals who participate in WHS communication and consultation processes as part of their work health and safety responsibilities, which are in addition to their main duties. Steps to resolve WHS issues are covered in BSBWHS305A Contribute to WHS issue resolution.

NOTE: The terms Occupational Health and Safety (OHS) and Work Health and Safety (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the National Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.

This unit describes the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) communication and consultation processes.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

taking appropriate actions to remove barriers to communication and consultation processes

supporting others to raise relevant WHS issues

knowledge of relevant WHS Acts, regulations, codes of practice, standards, policies and procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

relevant information on compliance requirements, such as:

organisational policies, standard operating procedures, procedures and plans

relevant Acts, regulations, codes of practice, licensing requirements and standards

relevant internal and external WHS data files

appropriate office equipment and resources.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

demonstration of applying WHS legislation when consulting with people in the workplace on WHS issues

direct questioning combined with review of portfolios of evidence and third-party reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of roles and responsibilities of WHS personnel

review of records of meeting where WHS issues are raised and discussed

evaluation of communication with others about the outcomes of WHS issues raised.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other BSB07 WHS units.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to communicate with people from a range of backgrounds and with a range of abilities

information-management skills to source, obtain and share relevant documents

interpersonal skills to support others to raise WHS issues

literacy and verbal skills to consult on, present and progress WHS issues.

Required knowledge

organisational WHS policies, procedures, processes and systems

relevant commonwealth and state or territory WHS Acts, regulations, codes of practice, standards and guidance material, and other relevant publications

roles and responsibilities of WHS personnel

workplace information management procedures, processes and systems

workplace procedures, communication channels and methods for information sourcing and sharing.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

WHS consultation and participation processes may include:

arrangements to meet workplace consultation obligations specified in relevant commonwealth and state or territory WHS legislation, including:

WHS and other consultative and planning committees

health and safety representatives

worker, supervisor, person conducting business or undertaking (PCBU) or their officer’s involvement in WHS activities, such as inspections and audits

procedures for reporting hazards, raising awareness and addressing WHS issues

worker and work team meetings

formal and informal processes in place for the exchange of information and views on WHS hazards, risks and risk controls

informing workers and other stakeholders of WHS matters

seeking input and offering the opportunity for stakeholders to participate in decisions that may impact on WHS.

Barriers to consultation may include:

contractual arrangements

cultural differences arising from ethnic diversity

discriminatory, coercive and misleading conduct

geographic dispersal of workers

inadequate access to technology or information

ineffective dispute-resolution procedures and processes

lack of a systematic approach to managing WHS

lack of support from key management personnel

language, literacy and numeracy levels of the workforce

remote locations or work sites

shift work and rostering arrangements

specific needs of workers not addressed

timing of information provision

unrealistic timeframes

worker disabilities

workplace culture related to WHS

workplace organisational structures.

Individuals and parties may include:

contractors and subcontractors

duty holders as specified in WHS Acts:

PCBUs or their officers

workers

other persons at a workplace

health and safety committees

health and safety representatives

self

unions

WHS entry permit holders

WHS inspectors

WHS regulators.

Sources of WHS information may include:

audits

Australian and international standards

first aid records

hazard, incident and investigation reports

industry bodies and groups

legislation, standards, manufacturer manuals and specifications available at the workplace

minutes of meetings from incident investigations

other manufacturer manuals and specifications

regulatory authorities (for Acts, regulations and codes of practice)

reports

safety data sheets (SDS) and registers

unions

websites, journals and newsletters

WHS professional bodies

WHS specialists

workplace inspections.

Tools and techniques may include:

examination of relevant information

formal or informal meetings

hazard identification checklists

interviews with workers

job and systems analysis

plant and equipment maintenance records

reviews of:

investigation reports

registers of hazardous chemicals and dangerous goods

reported hazards and incidents

WHS records

SDS

surveys and suggestion boxes

worker concerns communicated through a hazard reporting system

workplace processes, such as walk-through inspections and surveys.

Communication methods may include:

audit and inspection records

emails, memos and other agreed forms of communication

individual and team meetings

noticeboards

presentations

risk registers

signs

using interpreters and translators

verbal briefings.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Apply knowledge of WHS Acts, regulations, codes of practice, policies and procedures to contribute to developing and running WHS consultation and participation processes 
Identify and communicate barriers to effective WHS consultation and participation processes 
Contribute to removing these barriers 
Identify, record and communicate to others the duties, rights and responsibilities of individuals and parties in the consultation process 
Raise relevant WHS issues in meetings and support others to do this 
Record and communicate WHS discussions and their outcomes according to workplace procedures 
Follow up the outcomes of meetings as appropriate 
Communicate outcomes of these meetings to others 
Identify sources of WHS information 
Use tools and techniques to locate and obtain WHS information 
Communicate relevant WHS information to others using appropriate communication methods 

Forms

Assessment Cover Sheet

BSBWHS304A - Participate effectively in WHS communication and consultation processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBWHS304A - Participate effectively in WHS communication and consultation processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: