- BSBWOR202A - Organise and complete daily work activities
Assessor Resource
BSBWOR202A
Organise and complete daily work activities
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to individuals developing basic skills and knowledge for working in a broad range of settings.
This unit describes the performance outcomes, skills and knowledge required to organise and complete work activities, and to obtain feedback on work performance.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: organising and completing own work activities seeking and acting on feedback from clients, colleagues and supervisors using available business technology appropriate to the task, under direct instruction |
Context of and specific resources for assessment | Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of work plans, policies and procedures. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate analysis of responses to case studies and scenarios demonstration of techniques review of documentation planning and prioritising workload evaluation of time line required to complete tasks review of documentation planning opportunities for improvement. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: administration units. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
|
Required skills |
literacy skills to use written and oral information about workplace requirements organising skills to arrange work priorities and arrangements problem-solving skills to solve routine problems technology skills to select and use technology appropriate for a task. |
Required knowledge |
key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws occupational health and safety (OHS) organisational policies, plans and procedures. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Appropriate persons may include: | colleagues other staff members supervisors, mentors or trainers |
Organisational requirements may include: | access and equity principles and practice anti-discrimination and related policy business and performance plans ethical standards goals, objectives, plans, systems and processes legal and organisation policies, guidelines and requirements OHS policies, procedures and programs quality and continuous improvement processes and standards |
Colleagues may include: | coach/mentor other members of the organisation peers/work colleagues/team supervisor or manager |
Factors affecting work requirements may include: | changes to procedures or new procedures competing work demands environmental factors such as time, weather other work demands resource issues technology/equipment breakdowns |
Business technology may include: | computer applications computers electronic diaries facsimile machines photocopiers printers scanners |
Feedback on performance may include: | formal/informal performance appraisals obtaining feedback from clients obtaining feedback from supervisors and colleagues personal, reflective behaviour strategies routine organisational methods for monitoring service delivery |
Standards may include: | Australian Standards legal and organisation policies, guidelines and requirements legislation organisational policies and procedures specified work standards standards set by work group |
Opportunities for improvement may include: | coaching, mentoring and/or supervision internal/external training provision personal study recognition of current competence (RCC)/skills recognition/initial assessment workplace skills assessment |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Negotiate and agree upon work goals and plans with assistance from appropriate persons | |||
| Develop an understanding of the relationship between individual work goals and plans, and organisational goals and plans | |||
| Plan and prioritise workload within allocated timeframes | |||
| Complete tasks within designated time lines and in accordance with organisational requirements and instructions | |||
| Use effective questioning to seek assistance from colleagues when difficulties arise in achieving allocated tasks | |||
| Identify factors affecting work requirements and take appropriate action | |||
| Use business technology efficiently and effectively to complete work tasks | |||
| Communicate progress of task to supervisor or colleagues as required | |||
| Seek feedback on work performance from supervisors or colleagues | |||
| Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards | |||
| Identify and plan opportunities for improvement in liaison with colleagues |
Forms
Assessment Cover Sheet
BSBWOR202A - Organise and complete daily work activities
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBWOR202A - Organise and complete daily work activities
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: