- BSBWOR203A - Work effectively with others
Assessor Resource
BSBWOR203A
Work effectively with others
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to individuals who perform a range of routine tasks using a limited range of practical skills and fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.
This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: providing support to team members to ensure goals are met seeking feedback from clients and/or colleagues and taking appropriate action knowledge of appropriate conflict resolution techniques. |
Context of and specific resources for assessment | Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of customer complaints or staff conflict. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate analysis of responses to case studies and scenarios demonstration of techniques observation of demonstrated techniques in resolving conflict observation of presentations review of documentation identifying and planning strategies/opportunities for workgroup improvement. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: interpersonal communication units other industry capability units. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
literacy skills to read and understand the organisation's policies and work procedures, to write simple instructions for particular routine tasks and to interpret information gained from correspondence communication skills to request advice, to receive feedback and to work with a team technology skills to select and use technology appropriate to a task culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities. |
Required knowledge |
key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws occupational health and safety (OHS) organisational policies, plans and procedures workgroup member responsibilities and duties, and relationship to individual responsibilities and duties. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Responsibilities and duties may include: | Code of Conduct job description and employment arrangements organisation's policy relevant to work role skills, training and competencies supervision and accountability requirements including OHS team structures |
Workgroup members may include: | coach/mentor other members of the organisation peers/work colleagues/team/enterprise supervisor or manager |
Feedback on performance may include: | formal/informal performance appraisals obtaining feedback from clients obtaining feedback from supervisors and colleagues personal, reflective behaviour strategies routine organisational methods for monitoring service delivery |
Support to team members may include: | explaining/clarifying helping colleagues problem-solving providing encouragement providing feedback to a team member undertaking extra tasks if necessary |
Information to be shared may include: | acknowledging satisfactory performance acknowledging unsatisfactory performance assisting a colleague clarifying the organisation's preferred task completion methods encouraging colleagues open communication channels workplace hazards, risks and controls |
Strategies/opportunities for improvement may include: | career planning/development coaching, mentoring and/or supervision formal/informal learning programs internal/external training provision performance appraisals personal study recognition of current competence (RCC)/skills recognition/initial assessment work experience/exchange/opportunities workplace skills assessment |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships | |||
| Take time and resource constraints into account in fulfilling work requirements of self and others | |||
| Encourage, acknowledge and act upon constructive feedback provided by others in the workgroup | |||
| Provide support to team members to ensure workgroup goals are met | |||
| Contribute constructively to workgroup goals and tasks according to organisational requirements | |||
| Share information relevant to work with workgroup to ensure designated goals are met | |||
| Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup | |||
| Respect differences in personal values and beliefs and their importance in the development of relationships | |||
| Identify any linguistic and cultural differences in communication styles and respond appropriately | |||
| Identify issues, problems and conflict encountered in the workplace | |||
| Seek assistance from workgroup members when issues, problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person |
Forms
Assessment Cover Sheet
BSBWOR203A - Work effectively with others
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBWOR203A - Work effectively with others
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: