Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
literacy and verbal communication skills to:
present information in clear and accessible ways
review complex documents from a range of sources
negotiation and conflict-resolution skills to:
deal with sensitive information
resolve issues
technology skills to use human resources information systems according to access and security guidelines.
Required knowledge
grievance resolution policy and procedures
employee and industrial relations policies and procedures, such as:
enterprise agreements
enterprise and workplace bargaining
legislation, codes of practice and national standards relevant to role of employee representatives and employee organisations, for example:
equal employment opportunity (EEO) and antidiscrimination
international industrial relations systems where work undertaken has an international focus or context
workplace health and safety (WHS)
relevant federal, state and territory industrial relations systems and legislation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, agreements, policies and procedures include: | EEO, diversity, parental leave policies employment contracts enterprise agreements and workplace agreements industrial awards, orders and decisions industrial relations legislation reasonable adjustments for workers with a disability WHS policies and procedures. |
Persons and groups include: | employee representatives employer representatives union representatives. |
Site, enterprise and statutory requirements refer to: | award and enterprise agreements, and relevant industrial instruments dispute settlement procedures grievance mechanisms relevant industry codes of practice relevant legislation from all levels of government that affects business operation, especially in regard to WHS and environmental issues, EEO, industrial relations and antidiscrimination reporting channels and procedures. |
Management may include: | chief executive officer, Board and other senior managers industrial relations/human resources manager line managers. |
Industrial relations expertise may include: | industrial relations consultants industrial relations and employment lawyers industry peak bodies or chambers of commerce HR officers and managers unions workplace relations telephone advisory services. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist