Assessor Resource

CHCAD401D
Advocate for clients

Assessment tool

Version 1.0
Issue Date: April 2024


This unit may apply to work undertaken across a range of sectors in delivery of community services

This unit describes the knowledge and skills required by the worker to support clients to voice their opinions or needs and to ensure their rights are upheld

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace where assessment can take place, or

simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

It is critical that the candidate demonstrate knowledge of:

Organisations and services relevant to the nature of client service

Referral options and resources available to community

Organisation policies and procedures

Relevant legal and other rights/limitations

The candidate must also be able to demonstrate relevant knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria, such as knowledge of:

Social justice principles

Differences between negotiation, advocacy, mediation and conciliation

Essential skills:

It is critical that the candidate demonstrate the ability to:

Negotiate

Advocate on behalf of clients

Use a client-centred approach

Demonstrate a non-judgemental approach to clients

Maintain documentation as required

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply skills in:

mediation

representation

dealing with cross cultural issues

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Rights and needs include:

Freedom of choice

Access to services

Personal safety and security

Access to rights protection and legal remedies

Access to right protections and legal remedies

Advocate on behalf of clients may be to:

Other workers

Management

Other agencies/organisations

Family/friends/community

Employers

Other health services/professionals

Police

Legal organisations/persons

Government departments

Schools

Credit providers, financial institutions, utility companies

Advocacy may include:

Meeting client needs in the context of organisation requirements

Awareness of potential conflict between client needs and organisation requirements

Review of strategies may be informal or formal and may include:

Discussions with key people in the community

Discussions with friends/family of the client

Discussions with colleagues and/or clients

Formal strategies may include:

Public meetings

Interviews

Questionnaires

Court appearances

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assist client to identify their own needs and rights and to determine if their rights are being infringed or are not being met 
Undertake an assessment with the client, and if necessary with significant others and colleagues to identify client's ability to advocate for self 
Provide client with information about available options for meeting their needs and assist them to identify their preferred option, and to make contact and negotiate with relevant people and agencies where appropriate 
Ensure information provided to clients about client rights and responsibilities is researched, relevant and timely 
Initiate, negotiate and implement relevant strategies for addressing client needs 
On request from the client and in on-going consultation with the client, identify and contact the most appropriate individuals or organisations and represent the client's point of view clearly to optimise outcomes for the client 
Ensure information is kept in confidence unless authorisation is given to release it 
Discuss progress and outcomes with the client and take further action as necessary 
Where assessment indicates the client requires advocacy support: 
 
 
 

Forms

Assessment Cover Sheet

CHCAD401D - Advocate for clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCAD401D - Advocate for clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: