Assessor Resource

CHCADMIN201D
Undertake basic administrative duties

Assessment tool

Version 1.0
Issue Date: April 2024


This unit may apply to administrative work undertaken across a range of sectors involved in delivery of community services

This unit describes the knowledge and skills required by workers to undertake the range of basic administrative duties required in community services organisations

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment must include the normal range of workplace situations

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include:

access to appropriate workplace where assessment can take place, or simulation of realistic workplace setting

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace environment

Workplace evidence can include testimonials, portfolios or completed workplace records/ documentation

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Organisation policies and procedures for recording information and keeping records

Organisation policies and procedures for maintaining supplies

Appropriate practices to enhance sustainability in the work context, in particular through efficient use of resources

Essential skills:

It is critical that the candidate demonstrate the ability to:

Follow relevant policies, guidelines and procedures of the organisation relating to administrative duties

Complete documentation, if required by organisation/service

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply language, literacy and numeracy competence appropriate to the requirements of the organisation and client group:

this may range from oral communication skills if reporting verbally, to writing skills if filling in work forms

organisation forms may also vary in complexity

language used may be English or a community language

Take into account opportunities to address waste minimisation, environmental responsibility and sustainable practice issues, including appropriate practices to ensure efficient use of resources

Use workplace equipment appropriate to job role

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Reporting procedures may include those for:

Written records supplies

Reports may be:

Verbal or written

In English or community language as required by the organisation/service

Records may include those relating to:

Administrative tasks

Staff e.g. Job sheets, time sheets, rosters

Users of the service e.g. referral sheets, meal charts

Nursing reports

Specialised charts e.g. bowel charts

Other services

Workplace equipment may include:

Photocopiers

Telephones

Answering machines

Computers

Fax machines

E mail

Two way radios

Vacuum cleaners

Microwave ovens

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Report information in accordance with organisation requirements 
Report details clearly, and accurately 
Distribute reports according to organisation policy and procedures 
Keep records secured according to organisation policy and procedures 
Replenish materials and supplies according to organisation policy and procedures 
Use equipment relevant to the work role according to instructions and guidelines 
Seek assistance and guidance from other staff and obtain as appropriate 
Report malfunctions to the appropriate person 

Forms

Assessment Cover Sheet

CHCADMIN201D - Undertake basic administrative duties
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCADMIN201D - Undertake basic administrative duties

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: