The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

Assessment must include the normal range of workplace situations

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include:

access to appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace environment

Workplace evidence can include testimonials, portfolios or completed workplace records/ documentation

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Appropriate practices to enhance sustainability in the work context, in particular through efficient use of resources

Manufacturers guidelines for particular equipment

Organisation equipment, ordering and recording systems

Organisation financial policies and procedures

Organisation occupational health and safety policies

Organisation reporting procedures

Essential skills:

It is critical that the candidate demonstrate the ability to:

Complete documentation as required by organisation/service

Demonstrate competency across the full range of equipment that the worker would be expected to use

Follow relevant policies, guidelines and procedures of the organisation relating to administrative duties

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply language competence required to fulfil the procedures of the organisation/ service, and according to the support available in the workplace:

oral communication skills range from listening to instructions or short presentations on workplace equipment, asking questions to clarify points or issues, to providing information to others

language used may be English or a community language

Apply literacy competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace:

writing skills may range from the need to fill out a simple form to completion of a short client report

reading skills may range from understanding safety signs to reading instructions on how to use equipment

Apply numeracy competence required to fulfil the procedures of the organisation/ service, and according to support available:

numeracy tasks may range from the need to count supplies to recording information on an organisation's form
Note: support may be provided from within the organisation e.g. supervisor or outside the organisation e.g. consultant

Communicate with team members and management

Take into account opportunities to address waste minimisation, environmental responsibility and sustainable practice issues, including appropriate practices to ensure efficient use of resources

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Equipment may include:

Appliances

Machinery

Maintenance equipment

Office equipment

Vehicles

Relevant documentation and records may include:

Purpose designed report forms

Sign on/sign off sheets

Administrative records may include:

Accounting records e.g. Account for payments, petty cash payments, purchases

Assessment and referral records

Client records e.g. client statistics, client details, contact numbers etc.

Records of jobs/clients attended

Reports may be:

Chart reports

Letters

Memos

Notes

Records