Assessor Resource

CHCADV001
Facilitate the interests and rights of clients

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.

This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Facilitate the realisation of client interests, rights and needs

1.1 Discuss the rights and responsibilities of all parties with client

1.2 Provide client with researched, relevant and timely information on their rights and responsibilities

1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities

1.4 Identify when rights are infringed or not being met

1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option

2. Advocate in accordance with client preferences and requests to optimise client outcomes

2.1 Undertake an assessment to identify client’s ability to advocate for self

2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client

2.3 Identify potential barriers as well as resources

2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client

2.5 Ensure information is kept in confidence unless authorisation is given to release it

3. Provide ongoing support to clients

3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others

3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

3.3 Identify situations of risk or potential risk and refer appropriately

3.4 Apply work practices to minimise potential for harm to clients, self and others

3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements

4. Support clients making a complaint

4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities

4.2 Assist client in lodging a complaint

4.3 Monitor process and provide ongoing support and information to client

5. Review progress

5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary

5.2 Ensure follow up and links to other services as required and in accordance with client preferences

5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria specify the performance needed to demonstrate achievement of the element

1. Facilitate the realisation of client interests, rights and needs

1.1 Discuss the rights and responsibilities of all parties with client

1.2 Provide client with researched, relevant and timely information on their rights and responsibilities

1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities

1.4 Identify when rights are infringed or not being met

1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option

2. Advocate in accordance with client preferences and requests to optimise client outcomes

2.1 Undertake an assessment to identify client’s ability to advocate for self

2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client

2.3 Identify potential barriers as well as resources

2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client

2.5 Ensure information is kept in confidence unless authorisation is given to release it

3. Provide ongoing support to clients

3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others

3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

3.3 Identify situations of risk or potential risk and refer appropriately

3.4 Apply work practices to minimise potential for harm to clients, self and others

3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements

4. Support clients making a complaint

4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities

4.2 Assist client in lodging a complaint

4.3 Monitor process and provide ongoing support and information to client

5. Review progress

5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary

5.2 Ensure follow up and links to other services as required and in accordance with client preferences

5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
Discuss the rights and responsibilities of all parties with client 
Provide client with researched, relevant and timely information on their rights and responsibilities 
Assist clients to identify their own interests, rights, needs, choices and responsibilities 
Identify when rights are infringed or not being met 
Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option 
Undertake an assessment to identify client’s ability to advocate for self 
Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client 
Identify potential barriers as well as resources 
Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client 
Ensure information is kept in confidence unless authorisation is given to release it 
Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others 
Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations 
Identify situations of risk or potential risk and refer appropriately 
Apply work practices to minimise potential for harm to clients, self and others 
Conduct all activities in accordance with legal, organisation and duty of care requirements 
Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities 
Assist client in lodging a complaint 
Monitor process and provide ongoing support and information to client 
Discuss progress and outcomes with the client and collaborate on further action as necessary 
Ensure follow up and links to other services as required and in accordance with client preferences 
Obtain feedback and identify opportunities for improvement to own work and action as appropriate 

Forms

Assessment Cover Sheet

CHCADV001 - Facilitate the interests and rights of clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCADV001 - Facilitate the interests and rights of clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: