Assessor Resource

CHCCAR501C
Conduct career guidance interview

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to assisting clients in career guidance

Service delivery may take place in a range of settings

This unit describes the knowledge and skills required to work with clients to assist them to identify their career interests and options and to assist them to make decisions to match informed career decisions

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions

Assessment should be gathered on one or more occasions but must reflect the normal range of client situations encountered in the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include:

access to appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace environment

Workplace evidence can be testimonials, portfolios or copies of completed workplace records/ documentation

Related units:

This unit of competency is recommended to be assessed in conjunction with related units:

CHCCOM403A Use targeted communication skills to build relationships

CHCES411A Collect, analyse and apply labour market information

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Accepted methods for defining jobs

Theoretical foundations and framework that underpin career guidance activities

Factors influencing individual decision-making

Current labour market trends

Occupational groups, clusters and networks

Pathways to occupational areas

Law and policy that impacts on employment

Good working knowledge of local employment options and support networks available

Role and responsibilities of self and other staff in the organisation

Clients rights and responsibilities in the organisation

Knowledge specific to working with people from culturally and linguistically diverse backgrounds

Knowledge of education and training options and pathways

Essential skills:

It is critical that the candidate demonstrate the ability to:

Apply a knowledge of career guidance theory and practice

Apply a current knowledge of the world of work

Collect relevant financial information to determine client's needs and interests

Provide accurate and relevant information particularly in respect to career matters

Assess the need of the client to be referred to other services

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Conduct research to maintain currency of information, including effective use of relevant information technology in line with work health and safety (WHS) guidelines

Apply high level computer skills

Demonstrate a non-judgemental approach to working with people

Work with cultural sensitivity

Apply verbal and non-verbal communication skills

Demonstrate referral skills

Apply problem solving and analytical skills

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Career exploration activities include:

Discussion and simple inventories on interests, values, skills and motivation

Client interview arrangements include:

Arranging seating

Access to computers

Ready access to career information

Establishing timeframes for the session

Establishing roles and responsibilities

Response to requests for information will take into consideration the client's:

Language and literacy level

Cultural factors

Previous contact

Disabilities

Career self assessment instrument/s may be:

Paper based and computer generated

Modify self assessment instrument may include:

Translation

Explaining terminology

Removing culturally biased information

Contextualisation to local conditions

Career information includes:

National job information and data

Local employment information

Information on employment conditions

Information on training requirements

Information on the service and other relevant services may be delivered in the form of:

Informal discussion

Published material, newsletters/circulars, leaflets/brochures

Correspondence/written reports

Audio-visual

Posters/graphic representation

Information may be given about the following types of services:

Government and non government services e.g. education/training, employment, social/recreation, counselling, financial, self help, advocacy, transport

People with relevant special qualities, knowledge and/or expertise

Government allowances, pensions and benefits

Cross cultural services

Appropriate services may include:

Centrelink

Support agencies for mental health, domestic violence, alcohol and other drugs (AOD) issues etc.

Accommodation agencies including emergency housing agencies

Local community support networks

Financial assistance agencies

Emergency relief agencies

Dispute Resolution Services

Recruitment services

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Put in place client interview arrangements to facilitate interactive sessions and to establish rapport with the client 
Greet client and establish areas of interest 
Clarify the role of the career guidance worker and client expectations of the client of the organisation 
Explain rights and responsibilities of client 
Clarify client's expectations and needs to ensure their issues and motivations are suited to career guidance situation 
Collect and document client information in accordance with organisation procedures 
Apply appropriate questioning techniques and reflective listening to identify needs and interests of the client 
Use a range of appropriate career exploratory activities to assist clients to focus their career search activities 
Apply current knowledge of labour market and career information to conduct client interview 
Implement processes to maintain client confidentiality in accordance with organisation policies and procedures 
Provide appropriate career exploration activities and career self-assessment instrument/s for self administration by the client, according to the scope of work role and organisation requirements 
Modify self-assessment instrument/s if required, to match client needs and cultural variations 
Provide appropriate guidance, support and monitoring to ensure self administration of career assessment instruments can proceed 
Conduct follow up interviews with the client to confirm outcomes of self-assessment and assist clients to explore options that match to their self assessment outcomes 
Assist client to identify areas where they want to take action 
Assist client to prioritise areas for further investigation 
Provide client with information about how their self assessment relates to job profiles, educational and training pathway requirements and employment opportunities 
Assist client to identify workable strategies to address their priority interest areas 
Assist client to develop their own action plans to address their preferences and needs 
Identify areas where clients may require referral to specialists agencies or other professionals 
Identify the range of support services able to be provided to the client by the organisation and other organisations 
Develop and implement an ongoing plan with the client defining any additional support required 
Implement processes to evaluate the effectiveness of services and support provided to the client 

Forms

Assessment Cover Sheet

CHCCAR501C - Conduct career guidance interview
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

CHCCAR501C - Conduct career guidance interview

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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