Assessor Resource

CHCCCS004
Assess co-existing needs

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

This unit applies in a range of community service contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for assessment

1.1 Identify and prepare assessment tools and processes according to organisation policy and procedures

1.2 Gather existing information about the person

1.3 Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person

1.4 Organise practical aspects of assessment in consultation with the person being assessed

1.5 Provide information about the assessment process to the person and obtain consent

2. Analyse the person’s needs using a collaborative approach

2.1 Work within scope of own role and seek assistance from colleagues and experts as required

2.2 Empower the person to identify and prioritise their own needs

2.3 Evaluate needs based on full range of relevant information

2.4 Identify and analyse complex, multiple and interrelated issues

2.5 Evaluate issues of urgency and eligibility

2.6 Assess potential risk factors for service delivery

3. Determine appropriate services

3.1 Consider service delivery and referral options from strengths-based perspective

3.2 Evaluate internal capability and other service networks to determine best fit for the person

3.3 Provide the person with service information and support their decision making process

3.4 Encourage the person to advocate on their own behalf to access services

4. Complete reporting

4.1 Document the outcomes of the assessment process according to organisation procedures

4.2 Maintain and store the person’s information according to confidentiality requirements

4.3 Provide the person’s information to other services according to consent and confidentiality requirements

5. Evaluate assessment and referral processes

5.1 Seek feedback about assessment processes from the person and other networks

5.2 Monitor processes and their outcomes in terms of success in meeting the person’s needs

5.3 Routinely seek feedback and reflect on own performance

5.4 Use feedback and own evaluation as a basis for improving processes

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

assessed and appropriately responded to the requirements of at least 3 people presenting with co-existing needs

used analytical and critical thinking skills in each case:

applying a strengths-based approach to assessment

analysing information about co-existing issues

making evidence-based judgements about the person’s needs

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

different types of assessment and their use in different contexts

assessment process:

roles and responsibilities of different people

impact of the setting on the process

roles and types of assessment tools

ways of collecting information

validity and reliability requirements

reporting requirements and formats

nature and impact of diverse and multi-faceted needs and issues affecting client groups, and potential interrelationships between them, including:

mental health

alcohol and other drugs

imprisonment

child protection

family violence

homelessness

poverty

health

age

disability

behaviours of concern

employment

culture and religion

common service requirements and basic features of those services including:

employment

physical and mental health

housing

community support

social inclusion

education and training

financial support

networks and specialist services available

legal and ethical considerations relating to assessment processes, including:

privacy, confidentiality and disclosure

duty of care

informed consent

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit, including:

use of suitable facilities, equipment and resources, including:

organisation policies and procedures

use of peoples information on which to base assessment

individualised plans and any relevant equipment outlined in the plan

assessment tools and processes

modelling typical workplace conditions and contingencies, including:

interactions with people with a range of needs

typical workplace reporting processes

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for assessment

1.1 Identify and prepare assessment tools and processes according to organisation policy and procedures

1.2 Gather existing information about the person

1.3 Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person

1.4 Organise practical aspects of assessment in consultation with the person being assessed

1.5 Provide information about the assessment process to the person and obtain consent

2. Analyse the person’s needs using a collaborative approach

2.1 Work within scope of own role and seek assistance from colleagues and experts as required

2.2 Empower the person to identify and prioritise their own needs

2.3 Evaluate needs based on full range of relevant information

2.4 Identify and analyse complex, multiple and interrelated issues

2.5 Evaluate issues of urgency and eligibility

2.6 Assess potential risk factors for service delivery

3. Determine appropriate services

3.1 Consider service delivery and referral options from strengths-based perspective

3.2 Evaluate internal capability and other service networks to determine best fit for the person

3.3 Provide the person with service information and support their decision making process

3.4 Encourage the person to advocate on their own behalf to access services

4. Complete reporting

4.1 Document the outcomes of the assessment process according to organisation procedures

4.2 Maintain and store the person’s information according to confidentiality requirements

4.3 Provide the person’s information to other services according to consent and confidentiality requirements

5. Evaluate assessment and referral processes

5.1 Seek feedback about assessment processes from the person and other networks

5.2 Monitor processes and their outcomes in terms of success in meeting the person’s needs

5.3 Routinely seek feedback and reflect on own performance

5.4 Use feedback and own evaluation as a basis for improving processes

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

assessed and appropriately responded to the requirements of at least 3 people presenting with co-existing needs

used analytical and critical thinking skills in each case:

applying a strengths-based approach to assessment

analysing information about co-existing issues

making evidence-based judgements about the person’s needs

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

different types of assessment and their use in different contexts

assessment process:

roles and responsibilities of different people

impact of the setting on the process

roles and types of assessment tools

ways of collecting information

validity and reliability requirements

reporting requirements and formats

nature and impact of diverse and multi-faceted needs and issues affecting client groups, and potential interrelationships between them, including:

mental health

alcohol and other drugs

imprisonment

child protection

family violence

homelessness

poverty

health

age

disability

behaviours of concern

employment

culture and religion

common service requirements and basic features of those services including:

employment

physical and mental health

housing

community support

social inclusion

education and training

financial support

networks and specialist services available

legal and ethical considerations relating to assessment processes, including:

privacy, confidentiality and disclosure

duty of care

informed consent

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit, including:

use of suitable facilities, equipment and resources, including:

organisation policies and procedures

use of peoples information on which to base assessment

individualised plans and any relevant equipment outlined in the plan

assessment tools and processes

modelling typical workplace conditions and contingencies, including:

interactions with people with a range of needs

typical workplace reporting processes

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Identify and prepare assessment tools and processes according to organisation policy and procedures 
Gather existing information about the person 
Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person 
Organise practical aspects of assessment in consultation with the person being assessed 
Provide information about the assessment process to the person and obtain consent 
Work within scope of own role and seek assistance from colleagues and experts as required 
Empower the person to identify and prioritise their own needs 
Evaluate needs based on full range of relevant information 
Identify and analyse complex, multiple and interrelated issues 
Evaluate issues of urgency and eligibility 
Assess potential risk factors for service delivery 
Consider service delivery and referral options from strengths-based perspective 
Evaluate internal capability and other service networks to determine best fit for the person 
Provide the person with service information and support their decision making process 
Encourage the person to advocate on their own behalf to access services 
Document the outcomes of the assessment process according to organisation procedures 
Maintain and store the person’s information according to confidentiality requirements 
Provide the person’s information to other services according to consent and confidentiality requirements 
Seek feedback about assessment processes from the person and other networks 
Monitor processes and their outcomes in terms of success in meeting the person’s needs 
Routinely seek feedback and reflect on own performance 
Use feedback and own evaluation as a basis for improving processes 
Work within scope of own role and seek assistance from colleagues and experts as required 
Empower the person to identify and prioritise their own needs 
Evaluate needs based on full range of relevant information 
Identify and analyse complex, multiple and interrelated issues 
Evaluate issues of urgency and eligibility 
Assess potential risk factors for service delivery 

Forms

Assessment Cover Sheet

CHCCCS004 - Assess co-existing needs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCCS004 - Assess co-existing needs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: