Assessor Resource

CHCCCS009
Facilitate responsible behaviour

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support responsibility for behaviour management and change.

This unit applies to workers who work directly with people in a range of community service contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Observe individuals

1.1 Use formal and informal methods to observe and monitor individuals

1.2 Recognise situations for potential conflict and identify appropriate preventative and defusing strategies that can be employed

1.3 Evaluate the person’s behaviour and interactions in a fair, objective and consistent manner

1.4 Ensure decisions on action are consistent with available evidence and organisation policies

1.5 Seek specialist advice and make necessary referrals

2. Manage conflict

2.1 Conduct interactions with individuals in a fair, just, humane, equitable and positive manner

2.2 Use communication strategies with individuals for effective interaction and problem solving

2.3 Consider cultural sensitivities and adapt style and language to accommodate different cultural values and practices

2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses

2.5 Use negotiation techniques to divert and minimise aggressive behaviour

2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes

3. Respond to behaviours of concern

3.1 Challenge behaviours of concern and clearly outline options and opportunities to change with positive encouragement

3.2 Confirm using clear, calm and objective language the implications of continuing behaviours of concern

3.3 Follow procedures to ensure personal safety of self, the individual, colleagues and others

3.4 Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour

3.5 Carry out interventions based on an analysis of the situation and organisation policies and procedures

4. Complete reporting requirements

4.1 Report incidents in a manner that complies with policy, procedures and legislation

4.2 Prepare reports and other documentation according to organisation requirements

4.3 Maintain currency of documentation by making appropriate updates

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Observe individuals

1.1 Use formal and informal methods to observe and monitor individuals

1.2 Recognise situations for potential conflict and identify appropriate preventative and defusing strategies that can be employed

1.3 Evaluate the person’s behaviour and interactions in a fair, objective and consistent manner

1.4 Ensure decisions on action are consistent with available evidence and organisation policies

1.5 Seek specialist advice and make necessary referrals

2. Manage conflict

2.1 Conduct interactions with individuals in a fair, just, humane, equitable and positive manner

2.2 Use communication strategies with individuals for effective interaction and problem solving

2.3 Consider cultural sensitivities and adapt style and language to accommodate different cultural values and practices

2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses

2.5 Use negotiation techniques to divert and minimise aggressive behaviour

2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes

3. Respond to behaviours of concern

3.1 Challenge behaviours of concern and clearly outline options and opportunities to change with positive encouragement

3.2 Confirm using clear, calm and objective language the implications of continuing behaviours of concern

3.3 Follow procedures to ensure personal safety of self, the individual, colleagues and others

3.4 Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour

3.5 Carry out interventions based on an analysis of the situation and organisation policies and procedures

4. Complete reporting requirements

4.1 Report incidents in a manner that complies with policy, procedures and legislation

4.2 Prepare reports and other documentation according to organisation requirements

4.3 Maintain currency of documentation by making appropriate updates

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Use formal and informal methods to observe and monitor individuals 
Recognise situations for potential conflict and identify appropriate preventative and defusing strategies that can be employed 
Evaluate the person’s behaviour and interactions in a fair, objective and consistent manner 
Ensure decisions on action are consistent with available evidence and organisation policies 
Seek specialist advice and make necessary referrals 
Conduct interactions with individuals in a fair, just, humane, equitable and positive manner 
Use communication strategies with individuals for effective interaction and problem solving 
Consider cultural sensitivities and adapt style and language to accommodate different cultural values and practices 
Identify potential causes of conflict and use a range of appropriate and effective defusing responses 
Use negotiation techniques to divert and minimise aggressive behaviour 
Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes 
Challenge behaviours of concern and clearly outline options and opportunities to change with positive encouragement 
Confirm using clear, calm and objective language the implications of continuing behaviours of concern 
Follow procedures to ensure personal safety of self, the individual, colleagues and others 
Select strategies and responses for their potential to provide role models and examples of confident assertive behaviour 
Carry out interventions based on an analysis of the situation and organisation policies and procedures 
Report incidents in a manner that complies with policy, procedures and legislation 
Prepare reports and other documentation according to organisation requirements 
Maintain currency of documentation by making appropriate updates 

Forms

Assessment Cover Sheet

CHCCCS009 - Facilitate responsible behaviour
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCCS009 - Facilitate responsible behaviour

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: