Assessor Resource

CHCCDE016
Deliver emergency relief services

Assessment tool

Version 1.0
Issue Date: December 2018


The work described in this unit will take place within an agency or service providing emergency relief to individuals and families.

Emergency relief may be provided in a range of areas including but not limited to finance, food, shelter, managing utilities, health and disaster relief.

This unit applies to emergency relief, community work or a community development work context. Workers at this level will be part of a professional team and have the responsibility of supervision of others.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Apply communication skills appropriate to emergency relief context

1.1 Communicate appropriately in order to identify client priorities and issues

1.2 Support clients to resolve their needs and issues using appropriate communication skills

1.3 Communicate mission and values of the service agency appropriately

1.4 Communicate appropriately in working with other agencies

2. Provide emergency relief services

2.1 Assess client priorities to ensure appropriate support is recommended

2.2 Provide information to clients according to their priorities

2.3 Ensure recommended relief services are within agency's capabilities and budget to provide

2.4 Refer clients to other appropriate agencies, services and professionals, according to client’s needs

2.5 Provide support and advocacy for clients according to client priorities

2.6 Provide emergency relief services according to legislativeand agency procedures

3. Undertake administrative duties

3.1 Maintain networks with other agencies

3.2 Attend meetings to review agency range of services

3.3 Maintain statistics in accordance with organisation requirements

3.4 Maintain client files and financial records in accordance with organisation requirements

3.5 Mentor new volunteers in working within organisation philosophies and ethical frameworks

3.6 Undertake activities as required to support organisation mission and values

4. Review and monitor own work

4.1 Identify scope of work to ensure that services provided are within personal and organisation capabilities

4.2 Address diverse views and conflicts within the organisation to ensure service provision is maintained

4.3 Participate in organisation monitoring activities to enable service provision to be reviewed

4.4 Seek to address difficulties and assistance with appropriate people


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Apply communication skills appropriate to emergency relief context

1.1 Communicate appropriately in order to identify client priorities and issues

1.2 Support clients to resolve their needs and issues using appropriate communication skills

1.3 Communicate mission and values of the service agency appropriately

1.4 Communicate appropriately in working with other agencies

2. Provide emergency relief services

2.1 Assess client priorities to ensure appropriate support is recommended

2.2 Provide information to clients according to their priorities

2.3 Ensure recommended relief services are within agency's capabilities and budget to provide

2.4 Refer clients to other appropriate agencies, services and professionals, according to client’s needs

2.5 Provide support and advocacy for clients according to client priorities

2.6 Provide emergency relief services according to legislativeand agency procedures

3. Undertake administrative duties

3.1 Maintain networks with other agencies

3.2 Attend meetings to review agency range of services

3.3 Maintain statistics in accordance with organisation requirements

3.4 Maintain client files and financial records in accordance with organisation requirements

3.5 Mentor new volunteers in working within organisation philosophies and ethical frameworks

3.6 Undertake activities as required to support organisation mission and values

4. Review and monitor own work

4.1 Identify scope of work to ensure that services provided are within personal and organisation capabilities

4.2 Address diverse views and conflicts within the organisation to ensure service provision is maintained

4.3 Participate in organisation monitoring activities to enable service provision to be reviewed

4.4 Seek to address difficulties and assistance with appropriate people

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Communicate appropriately in order to identify client priorities and issues 
Support clients to resolve their needs and issues using appropriate communication skills 
Communicate mission and values of the service agency appropriately 
Communicate appropriately in working with other agencies 
Assess client priorities to ensure appropriate support is recommended 
Provide information to clients according to their priorities 
2.3 Ensure recommended relief services are within agency's capabilities and budget to provide 
Refer clients to other appropriate agencies, services and professionals, according to client’s needs 
Provide support and advocacy for clients according to client priorities 
Provide emergency relief services according to legislativeand agency procedures 
Maintain networks with other agencies 
Attend meetings to review agency range of services 
Maintain statistics in accordance with organisation requirements 
Maintain client files and financial records in accordance with organisation requirements 
Mentor new volunteers in working within organisation philosophies and ethical frameworks 
Undertake activities as required to support organisation mission and values 
Identify scope of work to ensure that services provided are within personal and organisation capabilities 
Address diverse views and conflicts within the organisation to ensure service provision is maintained 
Participate in organisation monitoring activities to enable service provision to be reviewed 
Seek to address difficulties and assistance with appropriate people 

Forms

Assessment Cover Sheet

CHCCDE016 - Deliver emergency relief services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCDE016 - Deliver emergency relief services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: