Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Components and structure of the social housing sector (range and variety of service provision) including: homelessness crisis management crisis refuges - youth and family violence cooperatives transitional housing and long term housing Causal and structural issues of homelessness Context of social housing provision, including: historical, social, political and economic aspects Current issues facing clients and existing services to address their needs and rights Early intervention including sustaining tenancies Funding requirements Holistic and client-centred service Impact of homelessness including social, economic and psychological Knowledge specific to working with people from culturally and linguistically diverse backgrounds Legal system: courts police powers court reports tribunals Organisation procedures relating to: safety issues and prevention in social housing work, including basic home fire safety emergency response security Organisation's role within the context of the social housing sector Own work role within the context of the social housing sector Policy, regulatory, legislative and legal requirements include: residential tenancy legislation or equivalent housing legislation, as appropriate legislation underpinning the principles of privacy, equal opportunity, individual rights, and freedom of information Human Rights Charter or equivalent and may include: National Community Housing Standards community service standards and guidelines SAAP guidelines and requirements Disability Services Act and standards national housing policy Cooperatives Act or other equivalent governing legislation relevant state based legislation Principles of access and equity Principles of client empowerment/disempowerment Principles of community delivered service provision Principles and practices of: ethics and values confidentiality duty of care Relevance of the work role and functions to maintaining sustainability of the workplace, including environmental, economic, workforce and social sustainability |