Essential skills: It is critical that the candidate demonstrate the ability to: Apply knowledge of current policies and procedures in relation to entitlements when providing information and assessing applications for assistance Meet information requirements of client Use information sources identified in the Range Statement Provide appropriate forms (application, wage report, aboriginality, etc.) to clients Understand purpose of and carry out stamp procedures for forms Check completed form for accuracy, client signature and required documentation Use computer system to check for records of previous action Process application to clear checklist items Enter application details, admit to waiting list and queue appropriate letters Understand/implement FOI policy/principles/procedures In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate the application of skills in: interview techniques computer work analysing information against policy and procedure |