Assessor Resource

CHCCH411A
Manage housing application processes

Assessment tool

Version 1.0
Issue Date: March 2024


This unit may be applied in the social housing context of community services work

This unit describes the knowledge and skills required for processes involved in managing housing applications

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable


Employability Skills

This unit contains Employability Skills




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit should be assessed in the workplace or through a relevant simulation

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

a workplace where assessment can be conducted, or a realistic simulated workplace setting

Method of assessment:

In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

A wide range of services and resources which will be useful for tenants and prospective tenants

Organisations recording and reporting systems

Effective communication strategies

Allocation zones and respective waiting lists

Knowledge of eligibility criteria

Knowledge of eligibility procedure on computer system

Organisation requirements for receiving and receipting applications, including use of computer systems

Agency policies, procedures in relation to entitlements

Computer systems in use

Temporary and emergency accommodation protocols and procedures

Essential skills:

It is critical that the candidate demonstrate the ability to:

Apply knowledge of current policies and procedures in relation to entitlements when providing information and assessing applications for assistance

Meet information requirements of client

Use information sources identified in the Range Statement

Provide appropriate forms (application, wage report, aboriginality, etc.) to clients

Understand purpose of and carry out stamp procedures for forms

Check completed form for accuracy, client signature and required documentation

Use computer system to check for records of previous action

Process application to clear checklist items

Enter application details, admit to waiting list and queue appropriate letters

Understand/implement FOI policy/principles/procedures

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate the application of skills in:

interview techniques

computer work

analysing information against policy and procedure

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Current organisation policies may include:

First and second approvals

'One offer'

Removal of people from waiting list

Reviewing process (6-12 months)

Number of bedrooms (eligibility criteria)

Income (eligibility criteria)

Queue control

Hard to lets

Knowledge of delegations

Process for ineligible applications

Information will be gathered:

By speaking to others

From written sources

By observation

From inside the organisation

From external sources

Information will be delivered in the form of:

Informal discussion

Structured interview

Leaflets/brochures

Correspondence/written reports

Audio-visual

Newsletters/circulars

Published material

Posters/graphic representation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide information to clients on current organisation policies and procedures in relation to entitlements 
Provide assistance to ensure equal access/opportunity to organisation services 
Provide assistance within own work role/ responsibilities 
Provide information on other relevant welfare agencies, if required and refer as appropriate 
Establish client information needs promptly 
Select appropriate form/information and provide to client 
Accept completed application forms from client/s 
Check application to determine if it has been completed correctly and fully 
Identify and investigate false statements 
If form is incomplete or information incorrect, take steps to obtain missing or correct information 
Receipt application in a manner which is consistent with organisation requirements 
Assess application to determine client's choice of location, dwelling type and special requirements 
Use previous records when assessing current application to determine if client has made a previous application, received assistance or been a tenant on a previous occasion 
Assess household complement to determine correct bedroom entitlement within current guidelines 
Ensure equal access/opportunities to organisation services 
Assess application using current eligibility criteria, determine decision and documented it according to organisation procedure 
Place client on the appropriate waiting list 
Notify clients of decision 

Forms

Assessment Cover Sheet

CHCCH411A - Manage housing application processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCH411A - Manage housing application processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: