The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit should be assessed in the workplace or through a relevant simulation

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

a workplace where assessment can be conducted, or a realistic simulated workplace setting

Method of assessment:

In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Interview processes

Cultural protocols and systems

Communication and decision-making processes

Relevant information management protocols

Range of available and/or appropriate services

Alternative 'Mutual Exchange' and the 'Mutual Exchange Register' or equivalent

Factors and level of risk in relation to domestic violence issues and harassment

Assessment processes to determine appropriate stock or bedroom category for household complement

Review processes for eligibility according to organisation policy

Asset management issues i.e. financial assets, budgetary constraints, exercising business judgement

Processes to identify rehousing circumstances where direct, immediate relocation are required

Alternative options such as mutual exchange, SRS, DRS subsides, rental assistance scheme or referral to support agencies or equivalent

Essential skills:

It is critical that the candidate demonstrate the ability to:

Apply policies and procedures within the organisation

Apply appropriate policies and legislative requirements at the Residential Tenancies Tribunal or equivalent

Involve stakeholders in evaluation of organisation's policies in relation to housing allocation

Apply computer systems, where available, particularly 'letting enquiry queue' to advise client of approximate waiting time in preferred area of choice

Implement, where relevant, computer rehousing module or equivalent

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Review and develop policy

Interpret and analyse policies, guidelines and legislation

Demonstrate the application of skills in:

interview techniques

negotiation, mediation and conflict resolution

highly developed written communication skills

effective verbal communication

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include:

New service users

Existing service users seeking re-housing

Clients of other housing services

Priority housing criteria may be based upon:

Organisation policy or guidelines

As directed by relevant departmental/funding guidelines

Relevant agencies and community workers include:

Telstra

Emergency services

Gas company

Removalists

Welfare and community agencies

Relevant government agencies/organisations