The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit should be assessed in the workplace or through a relevant simulation

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

a workplace where assessment can be conducted, or a realistic simulated workplace setting

Method of assessment:

In cases where the learner does not have the opportunity to cover all aspects of the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Key elements of rental management and rent arrears management

Principles for sustaining tenancies and early intervention strategies

Factors which signal difficulties in tenancies in relation to payment of rent

Factors related to establishing clear and appropriate processes of communication with tenants in relation to rental management

Rental account system and its operation within the organisation

Computer systems used in the organisation

Client confidentiality

Eviction procedures

Legal requirements in relation to termination of tenancies

Essential skills:

It is critical that the candidate demonstrate the ability to:

Apply policies and procedures within the organisation

Apply appropriate policies and legislative requirements at the Residential Tenancies Tribunal or equivalent

Involve stakeholders in evaluation of organisation's policies in relation to rental management

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Interpret and analyse legislation

Calculate rents, rebates, other relevant subsidies

Demonstrate the application of skills in:

mediation and conflict resolution

policy development and review

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Reconcile accounts involves:

Appropriate assessment of rent rebate entitlements (including interpretation of income statements and supporting documentation)

Investigation of tenant charges

Recovery actions may include:

Negotiations with tenant/s

Initiation of legal action to recover debt, if alternative forms of negotiation have been unsuccessful, as per Department of Housing Arrears Management Strategy or equivalent

Legal requirements include:

Residential Tenancies Act

Policies and procedures of Department of Housing or equivalent