Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Own work role within the context of delivering services to homeless people Organisation's role within the context of the sector Principles of community delivered service provision Primary, secondary and tertiary definitions of homelessness Holistic and client-centred service Principles of client empowerment/disempowerment Principles of access and equity Policy, regulatory, legislative and legal requirements include: community service standards and guidelines relevant guidelines and requirements residential tenancy legislation or equivalent legislation underpinning the principles of privacy, equal opportunity, individual rights, and freedom of information Human Rights Charter or equivalent and may include: housing legislation, as appropriate National Community Housing Standards waiting list guidelines Disability Services Act and standards child protection national housing policy Cooperatives Act or other equivalent governing legislation relevant state based legislation Historical and structural causes of homelessness Gender context of homelessness Political and economic context of homelessness Current issues facing clients and existing services to address their needs and rights Principles and practices of ethics and values Principles and practices of confidentiality Principles and practice of duty of care Legal system: courts police powers court reports relevant state residential tenancy tribunals Range of issues impacting on people who are experiencing homelessness or risk of becoming homeless Understanding of the case management framework Understanding of the pathways of the homelessness service system including crisis, transitional, community housing, public housing, housing associations, cooperatives |