CHCCH621A - Evaluate social housing organisation against registration standards
Assessor Resource
CHCCH621A Evaluate social housing organisation against registration standards
Assessment tool
Version 1.0 Issue Date: March 2024
The skills described in this unit may be applied in a social housing context across a range of community service settings
This unit describes the knowledge and skills required to facilitate evaluation of an organisation involved in social housing work against State/ Territory registration standards
This may include evaluation in the following areas:
Governance
Probity
Risk management
Management of the organisation
Financial viability
Tenancy management
Housing management and maintenance
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains Employability Skills
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in a work context or in a simulated workplace and under the normal range of workplace conditions
Performance can be demonstrated through assessment of evidence generated from work practice
It is recommended that assessment take place on more than one occasion
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
relevant state/territory registration standards
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects of this unit in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include:
Continuous improvement principles
Quality assurance principles
Good governance principles
Long term financial solvency
National Community Housing Standards
Risk management
Essential skills:
It is critical that the candidate demonstrate the ability to:
Establish and implement a code of conduct to ensure probity of organisation's dealings in the housing sector
Develop and implement strategies, policies, procedures and supporting resources to ensure effective governance of social housing organisation
Ensure effective risk management of an organisation working in social housing
Develop and manage implementation of policies to support staff recruitment, development, and management to address organisation performance needs
Manage issues to ensure organisation's financial viability
Develop and implement tenancy management strategies
Oversee management and maintenance of housing stock
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Staffing issues may include but are not limited to:
Recruitment
Industrial issues and work conditions
Remuneration and associated performance expectations
Positions descriptions and work role expectations
Development of skills and knowledge
Grievance processes
Financial viability issues include:
Solvency and cash flow issues
Income variability and ongoing expenditure issues
Financial reporting requirements
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Establish a code of conduct which takes into account:
Put in place policies and procedures to support implementation of code of conduct
Develop organisation's mission, purpose, values to reflect the relevant state standards, National Community Housing Standards and legal requirements for the delivery of affordable housing services
Ensure members of the governing body have sufficient training and communication to carry out their role effectively
Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation
Establish strategies to identify, manage and mitigate potential conflicts of personal interest and conflicts of organisation interest
Identify situations which may require specialist advice and appropriate professionals to provide such advice
Establish and maintain accurate record-keeping systems
Determine risks (including environmental) to the business and identify appropriate financially sustainable strategies to address these risks
Establish authority and accountability for management of risks to the business
Establish an accurate system of communicating risks to the governing body
Develop relevant and reliable reports to provide information on risks to other management staff and the governing body
Develop a continuous improvement process of evaluating risks against the business plan
Develop and maintain policies on staff recruitment, development and management that reflect the signposts of good practice outlined in the National Community Housing Standards
Develop and maintain position descriptions which include organisation's code of conduct, management objectives and role of individual employee in achieving those objectives
Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation's operations and in line with relevant industrial awards and other like agencies
Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency
Develop long term business plan that demonstrates financial viability and solvency of the organisation
Develop and implement policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income
Establish authority and accountability in accordance with organisation's guidelines and National Community Housing Standards in regard to financial, administrative and information management systems
Develop and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation's financial viability
Develop policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears
Develop and implement policies and strategies in line with National Community Housing Standards in relation to fair and equitable access and allocation of housing, meeting requirements of clients with complex needs on low income
Develop and implement systems to ensure the properties under the organisation's ownership or management are maintained to a community standard and never below habitable standards
Develop and implement policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the signposts of good practice in regard to asset management outlined in the National Community Housing Standards
Develop systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock
Forms
Assessment Cover Sheet
CHCCH621A - Evaluate social housing organisation against registration standards
Assessment task 1: [title]
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I declare that the assessment tasks submitted for this unit are my own work.
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Assessment Record Sheet
CHCCH621A - Evaluate social housing organisation against registration standards
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Overall assessment result: Competent Not yet competent