Assessor Resource

CHCCH621A
Evaluate social housing organisation against registration standards

Assessment tool

Version 1.0
Issue Date: March 2024


The skills described in this unit may be applied in a social housing context across a range of community service settings

This unit describes the knowledge and skills required to facilitate evaluation of an organisation involved in social housing work against State/ Territory registration standards

This may include evaluation in the following areas:

Governance

Probity

Risk management

Management of the organisation

Financial viability

Tenancy management

Housing management and maintenance

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable


Employability Skills

This unit contains Employability Skills




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in a work context or in a simulated workplace and under the normal range of workplace conditions

Performance can be demonstrated through assessment of evidence generated from work practice

It is recommended that assessment take place on more than one occasion

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

relevant state/territory registration standards

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects of this unit in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include:

Continuous improvement principles

Quality assurance principles

Good governance principles

Long term financial solvency

National Community Housing Standards

Risk management

Essential skills:

It is critical that the candidate demonstrate the ability to:

Establish and implement a code of conduct to ensure probity of organisation's dealings in the housing sector

Develop and implement strategies, policies, procedures and supporting resources to ensure effective governance of social housing organisation

Ensure effective risk management of an organisation working in social housing

Develop and manage implementation of policies to support staff recruitment, development, and management to address organisation performance needs

Manage issues to ensure organisation's financial viability

Develop and implement tenancy management strategies

Oversee management and maintenance of housing stock

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Staffing issues may include but are not limited to:

Recruitment

Industrial issues and work conditions

Remuneration and associated performance expectations

Positions descriptions and work role expectations

Development of skills and knowledge

Grievance processes

Financial viability issues include:

Solvency and cash flow issues

Income variability and ongoing expenditure issues

Financial reporting requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish a code of conduct which takes into account: 
 
 
 
 
 
Put in place policies and procedures to support implementation of code of conduct 
Develop organisation's mission, purpose, values to reflect the relevant state standards, National Community Housing Standards and legal requirements for the delivery of affordable housing services 
Ensure members of the governing body have sufficient training and communication to carry out their role effectively 
Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation 
Establish strategies to identify, manage and mitigate potential conflicts of personal interest and conflicts of organisation interest 
Identify situations which may require specialist advice and appropriate professionals to provide such advice 
Establish and maintain accurate record-keeping systems 
Determine risks (including environmental) to the business and identify appropriate financially sustainable strategies to address these risks 
Establish authority and accountability for management of risks to the business 
Establish an accurate system of communicating risks to the governing body 
Develop relevant and reliable reports to provide information on risks to other management staff and the governing body 
Develop a continuous improvement process of evaluating risks against the business plan 
Develop and maintain policies on staff recruitment, development and management that reflect the signposts of good practice outlined in the National Community Housing Standards 
Develop and maintain position descriptions which include organisation's code of conduct, management objectives and role of individual employee in achieving those objectives 
Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation's operations and in line with relevant industrial awards and other like agencies 
Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency 
Develop long term business plan that demonstrates financial viability and solvency of the organisation 
Develop and implement policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income 
Establish authority and accountability in accordance with organisation's guidelines and National Community Housing Standards in regard to financial, administrative and information management systems 
Develop and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation's financial viability 
Develop policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears 
Develop and implement policies and strategies in line with National Community Housing Standards in relation to fair and equitable access and allocation of housing, meeting requirements of clients with complex needs on low income 
Develop and implement systems to ensure the properties under the organisation's ownership or management are maintained to a community standard and never below habitable standards 
Develop and implement policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the signposts of good practice in regard to asset management outlined in the National Community Housing Standards 
Develop systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock 

Forms

Assessment Cover Sheet

CHCCH621A - Evaluate social housing organisation against registration standards
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCH621A - Evaluate social housing organisation against registration standards

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: