Assessor Resource

CHCCM402E
Establish and monitor a case plan

Assessment tool

Version 1.0
Issue Date: March 2024


This unit may apply to work in a range of community service contexts

This unit describes the knowledge and skills required to develop a case management plan to address specific client needs

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable


Employability Skills

This unit contains Employability Skills




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment must include the normal range of workplace situations

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace environment

Workplace evidence can be testimonials, portfolios or copies of completed workplace records/ documentation


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Relevant policy, procedures and legislation and statutory requirements related to the area of work

Cultural protocols and systems

Family structure, dynamics, communication and decision-making

Family support and family casework strategies

Range of community services and resources available

Indicators of abuse and accepted intervention strategies

Effects of abuse on human development

Effects of different forms of intervention

Effects of incarceration

Essential skills:

It is critical that the candidate demonstrate the ability to:

Interpret and apply legislation, policies and procedures

Respond to and manage crisis

Develop and assess actions appropriate for intervention

Collect and assess information

Document plans

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Develop and maintain appropriate networks

Demonstrate application of skills in:

operational planning processes

report writing and documentation, including effective use of relevant information technology in line with work health and safety (WHS) guidelines

stress management techniques

verbal communication including interviewing skills, negotiation and cross cultural communication

interpersonal relationships, including establishing and maintaining relationships and networks

meeting procedures and facilitation

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts for establishing a case plan could include:

Decision to implement an intervention

A result of a notification

A result of a court order

A result of a contract to provide a service

Part of a case planning meeting or conference where clients, their families of origin, carer families and service providers establish actions for the safety, well being and development of the client

Establishment of a case plan will be carried out within requirements established by:

Commonwealth and state legislation

Relevant international conventions

Organisation policy and procedures

Relevant program standards

Resources include:

Training programs

Staff, peers and specialist personnel

Information and materials

Skill development includes:

Life experience, vocational, social, recreational and personal skills

Information may include:

All official documentation relating to client, full family history, developmental and medical history

All available records, anecdotal material and individual interviews

Considerations may include:

Indigenous and ethnic considerations

Power relationship structures

Rituals, beliefs, hierarchies and practices

Politics

Gender

Procedures to deal with crisis situations include:

Ensuring security and safety of all relevant parties including protection and custodial issues and the level of intervention required

Appropriate crisis services such as counselling, respite care, debriefing

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess client needs in accordance with organisation procedures 
Collect information on a range of suitable interventions to address immediate, short and longer term needs of clients 
Undertake appropriate consultation with stakeholders to ensure issues and options for their resolution are explored thoroughly 
Negotiate and agree common goals, objectives and processes with clients and stakeholders to ensure needs are addressed with statutory and organisation frameworks 
Explore a full range of options for addressing client and stakeholder needs and include in case management plan 
Ensure processes for monitoring achievement of goals, timeframes and resourcing are agreed in the planning stage 
Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers 
Negotiate and agree processes for appeal and for the termination and/or renegotiation of intervention and include in the plan 
Identify relevant family, community, cultural and ideological considerations and address in the case plan 
Implement practical arrangements to support clients and stakeholders 
Define negotiable and non negotiable aspects of the intervention and implement processes to ensure they are maintained 
Negotiate and agree ongoing case management processes with clients and stakeholders 
Where appropriate, develop and agree contracts with external service providers and accurately reflect timing and resourcing constraints 
Implement procedures to ensure information sharing between key stakeholders is facilitated 
Implement procedures to ensure progress of specialist client service delivery is monitored in accordance with agreed procedures, against defined performance indicators 
Define, and implement where necessary, procedures to deal with crisis situations 
Negotiate case plan with supervisor 
Set up appropriate evaluation processes for ongoing implementation of the plan 
Complete all relevant reporting procedures in accordance with organisation requirements 

Forms

Assessment Cover Sheet

CHCCM402E - Establish and monitor a case plan
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCCM402E - Establish and monitor a case plan

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: