Assessor Resource

CHCCM504D
Promote high quality case management

Assessment tool

Version 1.0
Issue Date: April 2024


This unit may apply to work in a range of community service contexts

This unit describes the knowledge and skills required to disseminate information and provide advice on practice issues relating to case management

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment is recommended to be conducted on one or more occasion and should reflect a range of information and advice that is disseminated

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting

Method of assessment:

Assessment may include observation, questioning and evidence gathered from the workplace environment, including testimonials from colleagues, portfolios etc

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Theory and practice of case management

Provisions of all relevant legislation and statutory requirements

Practice model of supervision

Codes of practice/ethics

Own value base and belief system

Essential skills:

It is critical that the candidate demonstrate the ability to:

Research current trends in case management

Analyse and evaluate practices

Plan for practice improvement

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

role modelling

mentoring

facilitation of feedback

team management

high level report writing and documentation

research and analysis

effective use of relevant information technology in line with work health and safety (WHS) guidelines

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts for facilitation of ongoing case management practice include:

Professional development and training programs

Practice reviews and audits

Facilitation of ongoing case management practice will be carried out within requirements established by:

Organisation policy and procedures

Relevant program standards

Service and professional standards, including code of professional ethics or code of practice

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Implement appropriate strategies to ensure currency with accepted best practice and relevant legislation 
Where appropriate, provide practice advice and direction consistent with organisation service and professional standards 
Challenge and support worker to ensure casework plans and actions are based on organisation procedures, practices and legislative requirements 
Implement strategies to ensure worker has ready access to casework consultation with other workers to maximise their effectiveness 
Access and apply specialist practice knowledge in the workplace and provide coaching and mentoring to staff to optimise competent practice 
Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities 
Thoroughly analyse and assess case management plans and feedback on their implementation and provide expert advice on options for actions and further development 
Provide workers with information on organisation processes for collecting information from key stakeholders to ensure more effective operation 
Routinely provided workers with information about relevant legislation and any changes in organisation practices and procedures to promote consistency and quality in practice 
Routinely monitor progress on case plan and make changes as required to enable improved service delivery 
Implement strategies to ensure appropriate stakeholders are consulted about specialist information and options for future action 

Forms

Assessment Cover Sheet

CHCCM504D - Promote high quality case management
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCM504D - Promote high quality case management

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: