Essential skills: It is critical that the candidate demonstrate the ability to: Debrief children and young people after contact Demonstrate: empathy to parents/carers and children non-judgement approaches and attitudes towards all clients neutrality and impartiality when engaging in practices with both the resident and non resident parent/carer age appropriate communication when working with young people and children, people with disabilities, cultural diversity Record case notes, including recording only relevant information and objective information Discriminate between what is factual observation and what is personal interpretations and subjective information Write incident reports where necessary and in accordance with policies of the organisation Identify and respond to real and/or potential risks associated with changeover processes and high risk client groups including substance use, violence and or mental health concerns In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Communicate effectively with vulnerable or hostile parents and children in crisis using effective interpersonal skills and conflict resolution skills: listening and understanding speaking clearly and directly negotiating responsively persuading effectively being appropriately assertive empathising Engage involuntary or resistant children and facilitate the process Comply with codes of conduct of the organisation Communicate in a cross cultural context with a diverse client group, promote access and equity to service users Work with interpreters effectively to facilitate the changeover process Create and maintain a child friendly environment Apply data entry skills for input of client statistical information Communicate effectively with children to ensure rapport is established and trust in the process of changeover is achieved and maintained Use observational skills and interpret this information into objective recordings of client interactions which may inform the preparation of court reports Model and implement appropriate boundaries for interacting with families Work in a team environment and contribute as a team member to work practices and processes |