Essential skills: It is critical that the candidate demonstrate the ability to: Demonstrate interpersonal communication with clients and other stakeholders Accurately interpret organisation information to ensure an effective understanding of various roles and responsibilities and organisation processes and procedures Access, interpret and comply with a range of relevant legislative and procedural requirements Develop effective and personal relationships through the application of organisation social, ethical and operational standards and use of appropriate interpersonal styles and techniques Work on an individual basis and within a team In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Communicate in a clear and concise manner in both written and verbal modes Request advice or further information Seek and receive feedback Use information technology appropriate to specific tasks Source, organise and record information Process workplace documentation Estimate time to complete activities and prioritise tasks Relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities Apply literacy skills to identify work requirements and process basic, relevant workplace documentation Apply communication skills to request advice, receive feedback and work with a team Apply problem solving skills to solve routine problems related to the workplace under direct supervision |