Essential skills: It is critical that the candidate demonstrate the ability to: Administer organisation's instruments and mechanisms to assess client needs Select appropriate services from a range of services provided by the organisation to match client needs Select from others services available in the broader community to address client needs Develop and maintain appropriate networks Provide referrals to relevant organisations or providers of specialist services In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Apply a strengths-based approach to client intake, assessment and referral Demonstrate application of skills in: high level interpersonal skills analysis and judgement risk management Demonstrate oral communication skills required to develop rapport with client oral communication skills may include listening, asking questions, providing encouragement , minimising the impact of behaviours of concern language used may be English, sign language or community language depending on client group Demonstrate literacy competency required to fulfil the procedures of the organisation/ service language used may be English or community language depending on service/organisation Maintain documentation as required, including effective use of relevant information technology in line with work health and safety (WHS) guidelines |