Assessor Resource

CHCCSM006
Provide case management supervision

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.

Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines.

This unit applies to work in a range of health and community services contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Develop and promote practice standards

1.1 Develop standards of practice and promote to workers

1.2 Identify strategies for continuous improvement which relate to case management practice and integrate into work systems

1.3 Implement appropriate training and development strategies to maintain currency with accepted best practice and relevant legislation

1.4 Work collaboratively with workers to develop individual reflective and ethical practice strategies

2. Support and lead colleagues in case management practice

2.1 Provide support, practice advice and direction consistent with organisation service and professional standards

2.2 Challenge and support worker to ensure casework plans and actions are up to date, evidence based and in line with organisation procedures and legislative requirements

2.3 Implement strategies to provide workers with access to casework consultation with other workers to maximise their effectiveness

2.4 Implement strategies to provide workers with access to, and consultation with, culturally specific workers

2.5 Access and apply specialist practice knowledge in the workplace and provide supervision to workers around the achievement of case work objectives

2.6 Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities

3. Provide practice advice on complex cases

3.1 Analyse and assess case management plans and provide feedback and advice in relation to options for implementation and further development

3.2 Advise workers on organisation processes to collect information from key stakeholders that contributes to continuous improvement

3.3 Update workers on changes to legislation, policy and organisation procedures

3.4 Routinely monitor progress on case plans and recommend changes, as required, to improve outcomes and quality of service delivery

3.5 Implement stakeholder consultation strategies for specialist information and options for future action

3.6 Escalate and refer client issues beyond role in accordance with organisation requirements

4. Reflect and improve on own supervision provision

4.1 Evaluate own supervision in consultation with peers and senior colleagues

4.2 Identify areas for improvement and opportunities for development

4.3 Escalate and refer supervision issues beyond role in accordance with organisation and role requirements

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Develop and promote practice standards

1.1 Develop standards of practice and promote to workers

1.2 Identify strategies for continuous improvement which relate to case management practice and integrate into work systems

1.3 Implement appropriate training and development strategies to maintain currency with accepted best practice and relevant legislation

1.4 Work collaboratively with workers to develop individual reflective and ethical practice strategies

2. Support and lead colleagues in case management practice

2.1 Provide support, practice advice and direction consistent with organisation service and professional standards

2.2 Challenge and support worker to ensure casework plans and actions are up to date, evidence based and in line with organisation procedures and legislative requirements

2.3 Implement strategies to provide workers with access to casework consultation with other workers to maximise their effectiveness

2.4 Implement strategies to provide workers with access to, and consultation with, culturally specific workers

2.5 Access and apply specialist practice knowledge in the workplace and provide supervision to workers around the achievement of case work objectives

2.6 Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities

3. Provide practice advice on complex cases

3.1 Analyse and assess case management plans and provide feedback and advice in relation to options for implementation and further development

3.2 Advise workers on organisation processes to collect information from key stakeholders that contributes to continuous improvement

3.3 Update workers on changes to legislation, policy and organisation procedures

3.4 Routinely monitor progress on case plans and recommend changes, as required, to improve outcomes and quality of service delivery

3.5 Implement stakeholder consultation strategies for specialist information and options for future action

3.6 Escalate and refer client issues beyond role in accordance with organisation requirements

4. Reflect and improve on own supervision provision

4.1 Evaluate own supervision in consultation with peers and senior colleagues

4.2 Identify areas for improvement and opportunities for development

4.3 Escalate and refer supervision issues beyond role in accordance with organisation and role requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Develop standards of practice and promote to workers 
Identify strategies for continuous improvement which relate to case management practice and integrate into work systems 
Implement appropriate training and development strategies to maintain currency with accepted best practice and relevant legislation 
Work collaboratively with workers to develop individual reflective and ethical practice strategies 
Provide support, practice advice and direction consistent with organisation service and professional standards 
Challenge and support worker to ensure casework plans and actions are up to date, evidence based and in line with organisation procedures and legislative requirements 
Implement strategies to provide workers with access to casework consultation with other workers to maximise their effectiveness 
Implement strategies to provide workers with access to, and consultation with, culturally specific workers 
Access and apply specialist practice knowledge in the workplace and provide supervision to workers around the achievement of case work objectives 
Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities 
Analyse and assess case management plans and provide feedback and advice in relation to options for implementation and further development 
Advise workers on organisation processes to collect information from key stakeholders that contributes to continuous improvement 
Update workers on changes to legislation, policy and organisation procedures 
Routinely monitor progress on case plans and recommend changes, as required, to improve outcomes and quality of service delivery 
Implement stakeholder consultation strategies for specialist information and options for future action 
Escalate and refer client issues beyond role in accordance with organisation requirements 
Evaluate own supervision in consultation with peers and senior colleagues 
Identify areas for improvement and opportunities for development 
Escalate and refer supervision issues beyond role in accordance with organisation and role requirements 

Forms

Assessment Cover Sheet

CHCCSM006 - Provide case management supervision
Assessment task 1: [title]

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

CHCCSM006 - Provide case management supervision

Student name:

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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