- CHCCW402C - Implement a case work strategy
Assessor Resource
CHCCW402C
Implement a case work strategy
Assessment tool
Version 1.0
Issue Date: April 2024
This unit may apply in a range of community service contexts
This unit describes the knowledge and skills required to implement an effective working relationship with clients under a case management framework
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains Employability Skills
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment of this unit include access to: an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment |
Method of assessment: | Assessment may include observations, questioning or evidence gathered from the workplace |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Relevant policy, procedures and legislation Cultural protocols and systems Statutory requirements Group processes Appropriate social work theories Client worker relationships Range of services - programs available |
Essential skills: It is critical that the candidate demonstrate the ability to: Facilitate exploration of issues Establish role definitions Identify and work constructively with conflict and resistance Monitor own positions and reactions Clarify differences in perception Undertake problem exploration within a pro active framework In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Devise and develop tasks to help clients understanding and problem solving efforts Demonstrate application of skills in: working with conflict, resistance and levels of risk empathy, engagement and rapport building effective listening goal clarification communicating interest, respect and concern articulating clearly boundaries of own role recognising signs and triggers for dependency constructive use of personal and professional authority and influence to support or confront interpersonal relationship |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
The contexts of working with clients include: | Contact with a service on a voluntary or involuntary basis Contact with a statutory activity e.g. Notification, first juvenile offence Within an intervention Within a support activity or service |
Working relationship will be within requirements established by: | Commonwealth and state legislation International conventions relating to the rights of children and young persons Organisation policy and procedures Relevant program standards Organisation codes of conduct, ethics |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Routinely use effective strategies to ensure: | |||
Implement processes to reach agreement on meeting procedures, consequences of actions and cooperative relationship | |||
Clarify negotiable and non negotiable aspects of intervention | |||
Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities | |||
Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention | |||
Provide a full range of opportunities for clients to engage in identification of problems and solutions | |||
Employ a range of strategies to assist clients to meet specific targets and to gain control over their lives | |||
Identify, develop and initiate an appropriate range of opportunities in accordance with organisation policies and procedures and client needs | |||
Encourage and monitor client progress and involvement in activities and take appropriate action to maximise individual skill development | |||
Complete and maintain all appropriate documentation in accordance with organisation and statutory standards and requirements | |||
Implement procedures to facilitate information sharing between key stakeholders | |||
Ensure all dealings with the client/s reflect: | |||
Forms
Assessment Cover Sheet
CHCCW402C - Implement a case work strategy
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCCW402C - Implement a case work strategy
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: