Assessor Resource

CHCCW503A
Work intensively with clients

Assessment tool

Version 1.0
Issue Date: April 2024


This unit may apply in a range of community service contexts

This unit describes the knowledge and skills required to deliver targeted specialised client services based on individual case management and intervention

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Assessment must include assessment of competence with a number of clients

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning or evidence gathered from the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Professional service provision codes of conduct, ethical codes, referral protocols

Group dynamics models/practices

Range of services available

Organisation procedures and program standards

Indicators of pathology i.e. Substance use, mental health

Cultural protocols, taboos and language systems

Facilitation model/practices

Statutory mandate and responsibilities

Behaviour change models/practices

Central ideas and frameworks for understanding love, sex and intimacy in relationships

Different areas and levels of well being such as psychological, physiological, social, economic and spiritual.

Theoretical developmental approaches to human development and understanding of life stages and physical, emotional, social, cognitive characteristics of human development

Human lifespan and personality theory

Major psychological approaches to human behaviour.

Main approaches - psychoanalytic, behavioural, humanistic and cognitive relate approaches to social welfare work

Links between personality theory and abnormal psychology including main definitions of health and well being

Stress indicators

Sociological understanding including:

culture and diversity

critique of socialisation theory

family, power

Essential skills:

It is critical that the candidate demonstrate the ability to:

Work cooperatively with clients and significant others to achieve behavioural life skills changes

Work with individuals in a range of settings to achieve maximum outcomes

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of high level communication skills, including

establishing a trusting relationship

information gathering

reflective listening, respectful responding, development of empathy and rapport

Demonstrate application of skills in:

crisis intervention

demonstration of empathy

relationship building

communication

negotiation

assertion

conflict management

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Working with clients will be carried out within requirements established by:

Relevant legislation and statutory requirements

International conventions relating to the rights of individuals

Organisation policy and codes of conduct

Relevant program standards

Professional association codes of conduct and ethical and ethical positions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Make available to the client appropriate strategies and activities to facilitate achievement of agreed goals and to maximise outcomes within statutory, legislative and organisation requirements 
Identify and effectively communicate the rights and responsibilities of clients to them 
Employ appropriate processes to optimise outcomes when working with groups 
Implement appropriate strategies to continually monitor the effectiveness of approaches in achieving agreed goals, enabling client access to relevant services and programs and meeting client and stakeholder needs 
Negotiate any proposed changes with clients and other relevant parties 
Respond appropriately to potential and actual difficulties and crises including: 
 
 
 
Implement appropriate mechanisms to assess the need to change case plans and strategies 
Where decisions are made to implement case closure, employ procedures consistent with organisation procedures 
Assess the need for specialist services, considering: 
 
 
 
 
Where referrals are made to specialist services, implement processes to ensure progress will be monitored 
Negotiate with relevant people, the need for ongoing resources, services and support 
Make arrangements with relevant parties for participation in programs and other support activities 
Negotiate appropriate levels of ongoing contact with client and significant others to ensure needs continue to be met once intensive work is completed 

Forms

Assessment Cover Sheet

CHCCW503A - Work intensively with clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCW503A - Work intensively with clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: