Assessor Resource

CHCDEV003
Analyse client information for service planning and delivery

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes skills and knowledge required to develop and tailor service plans to address specific client needs. Workers are required to undertake this task with an underpinning knowledge of human development.

This unit applies to people working in a range of community service contexts. The worker may or may not supervise the work of others.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Analyse available client information

1.1 Source and interpret any results and reports from tests, observations and assessments

1.2 Observe client to consider accuracy of available reports

1.3 Identify specific social, psychological and/or developmental issues for the client

1.4 Analyse client information in relation to preparation for planning services, observing organisational requirements and protocols

2. Plan action/s to address client developmental status and identified issues

2.1 Work with client to develop an action plan to address their needs and personal circumstances

2.2 Consider life and developmental stage of client and ensure that proposed actions are appropriate

2.3 Ensure that the plan has clear actions, with agreed timelines and responsibilities, and is documented and stored in line with organisational policies and procedures

3. Implement services

3.1 Provide services in accordance with the action plan, organisational policies and procedures, and occupational health and safety requirements

3.2 Maintain current, complete, accurate and relevant records for each client contact as required by the organisation

3.3 Monitor impact of services in line with scope of own work role and organisational policies and procedures

3.4 Adjust and refine plan if circumstances change


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Analyse available client information

1.1 Source and interpret any results and reports from tests, observations and assessments

1.2 Observe client to consider accuracy of available reports

1.3 Identify specific social, psychological and/or developmental issues for the client

1.4 Analyse client information in relation to preparation for planning services, observing organisational requirements and protocols

2. Plan action/s to address client developmental status and identified issues

2.1 Work with client to develop an action plan to address their needs and personal circumstances

2.2 Consider life and developmental stage of client and ensure that proposed actions are appropriate

2.3 Ensure that the plan has clear actions, with agreed timelines and responsibilities, and is documented and stored in line with organisational policies and procedures

3. Implement services

3.1 Provide services in accordance with the action plan, organisational policies and procedures, and occupational health and safety requirements

3.2 Maintain current, complete, accurate and relevant records for each client contact as required by the organisation

3.3 Monitor impact of services in line with scope of own work role and organisational policies and procedures

3.4 Adjust and refine plan if circumstances change

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Source and interpret any results and reports from tests, observations and assessments 
Observe client to consider accuracy of available reports 
Identify specific social, psychological and/or developmental issues for the client 
Analyse client information in relation to preparation for planning services, observing organisational requirements and protocols 
Work with client to develop an action plan to address their needs and personal circumstances 
Consider life and developmental stage of client and ensure that proposed actions are appropriate 
Ensure that the plan has clear actions, with agreed timelines and responsibilities, and is documented and stored in line with organisational policies and procedures 
Provide services in accordance with the action plan, organisational policies and procedures, and occupational health and safety requirements 
Maintain current, complete, accurate and relevant records for each client contact as required by the organisation 
Monitor impact of services in line with scope of own work role and organisational policies and procedures 
Adjust and refine plan if circumstances change 

Forms

Assessment Cover Sheet

CHCDEV003 - Analyse client information for service planning and delivery
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCDEV003 - Analyse client information for service planning and delivery

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: