Assessor Resource

CHCDFV004
Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to establish and maintain community relationships, work within cultural protocols and support people who have been affected by domestic and family violence. It requires sensitivity and understanding of diverse cultural protocols and practices, including appropriate interpersonal and networking skills.

This unit applies to community services workers providing services in Aboriginal and/or Torres Strait Islander communities.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain relationship with community

1.1 Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility

1.2 Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members

1.3 Support community programs which meet the needs identified by clients

1.4 Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues

1.5 Provide feedback to the community and individuals in relation to information collected

1.6 Respect and encourage the value of community, elders and kinship system as a social support mechanism and use when appropriate with client consent

2. Work within cultural requirements

2.1 Ensure information provided is linguistically, visually and culturally acceptable to the community

2.2 Identify and recognise different views of the community and consider in planning any support activities

2.3 Adapt work processes to meet requirements of the communityand specific needs of individuals

2.4 Use values, issues and structures within the community to maximise outcomes for clients

2.5 Work with the whole family including perpetrators, siblings, extended family and community members according to individual needs

2.6 Make work consistent with organisation standards and procedures, current legislative and statutory requirements, and community practices

3. Support clients

3.1 Prioritise physical and emotional safety of clients and safety of their families

3.2 Use interpersonal skills that facilitate accurate and relevant exchange of information and to make sure individual stories are heard, accepted, understood and validated

3.3 Provide the individual with feedback to ensure accuracy and appropriate interpretation of their stories

3.4 Identify, assess and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s wishes and circumstances

3.5 Explain and promote client and worker rights and responsibilities throughout client contact

3.6 Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

provided domestic and family violence support in accordance with legal and procedural requirements in at least 1 Aboriginal and/or Torres Strait Islander community, and to at least 3 different clients

provided services in ways that reflect understanding of Aboriginal and the Torres Strait Islander concepts of domestic and family violence

used and adapted the following interpersonal and communication skills to suit specific community cultural and linguistic needs:

questioning

active listening

storytelling

rapport and relationship building.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers interacting with clients affected by domestic and family violence in an Aboriginal and/or Torres Strait Islander context, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure

records management

rights and responsibilities of:

workers and employers

individuals, families, the community and society to minimise or prevent domestic violence

work role boundaries – responsibilities and limitations

work health and safety

domestic violence and its context, including:

social, historical, political and economic context of domestic violence, including types and nature of domestic violence, power and gender issues, child abuse and associated criminal issues

prevalence of myths, unhelpful beliefs, attitudes and practices in the broader society regarding domestic violence and their effects on individuals’ rights to safety and autonomy

impacts of cultural, sub-cultural, social, religious, gender, age, language issues etc on attitudes towards domestic and family violence in Aboriginal and/or Torres Strait Islander communities

social, historic, spiritual and environmental factors which have an impact on the lives of the community and which are reflected in community relationships and practices

key people and groups within the community and relevant protocols and restrictions for consultation and decision-making

community development principles and strategies and their application

ways to gain community acceptance

cultural and language groups represented within the local/regional community, and a respect of their values, beliefs and traditions

how to communicate with the community (adaptation of language, verbal and non-verbal, local language)

domestic and family violence indicators and procedures for undertaking assessment of client needs

organisation procedures, practices and standards for:

client assessment

allocation of services

case management

interviewing

use of resources

programmed intervention

referral

community involvement

structural barriers and their impact e.g. institutional racism and their effects on Aboriginal and Torres Strait Islander People accessing services

Aboriginal and/or Torres Strait Islander kinship systems

own values and attitudes and their potential impact on clients.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

organisation policies and procedures

modelling of industry operating conditions, including:

scenarios that involve interactions with Aboriginal and/or Torres Strait Islander people.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain relationship with community

1.1 Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility

1.2 Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members

1.3 Support community programs which meet the needs identified by clients

1.4 Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues

1.5 Provide feedback to the community and individuals in relation to information collected

1.6 Respect and encourage the value of community, elders and kinship system as a social support mechanism and use when appropriate with client consent

2. Work within cultural requirements

2.1 Ensure information provided is linguistically, visually and culturally acceptable to the community

2.2 Identify and recognise different views of the community and consider in planning any support activities

2.3 Adapt work processes to meet requirements of the communityand specific needs of individuals

2.4 Use values, issues and structures within the community to maximise outcomes for clients

2.5 Work with the whole family including perpetrators, siblings, extended family and community members according to individual needs

2.6 Make work consistent with organisation standards and procedures, current legislative and statutory requirements, and community practices

3. Support clients

3.1 Prioritise physical and emotional safety of clients and safety of their families

3.2 Use interpersonal skills that facilitate accurate and relevant exchange of information and to make sure individual stories are heard, accepted, understood and validated

3.3 Provide the individual with feedback to ensure accuracy and appropriate interpretation of their stories

3.4 Identify, assess and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s wishes and circumstances

3.5 Explain and promote client and worker rights and responsibilities throughout client contact

3.6 Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

provided domestic and family violence support in accordance with legal and procedural requirements in at least 1 Aboriginal and/or Torres Strait Islander community, and to at least 3 different clients

provided services in ways that reflect understanding of Aboriginal and the Torres Strait Islander concepts of domestic and family violence

used and adapted the following interpersonal and communication skills to suit specific community cultural and linguistic needs:

questioning

active listening

storytelling

rapport and relationship building.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers interacting with clients affected by domestic and family violence in an Aboriginal and/or Torres Strait Islander context, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure

records management

rights and responsibilities of:

workers and employers

individuals, families, the community and society to minimise or prevent domestic violence

work role boundaries – responsibilities and limitations

work health and safety

domestic violence and its context, including:

social, historical, political and economic context of domestic violence, including types and nature of domestic violence, power and gender issues, child abuse and associated criminal issues

prevalence of myths, unhelpful beliefs, attitudes and practices in the broader society regarding domestic violence and their effects on individuals’ rights to safety and autonomy

impacts of cultural, sub-cultural, social, religious, gender, age, language issues etc on attitudes towards domestic and family violence in Aboriginal and/or Torres Strait Islander communities

social, historic, spiritual and environmental factors which have an impact on the lives of the community and which are reflected in community relationships and practices

key people and groups within the community and relevant protocols and restrictions for consultation and decision-making

community development principles and strategies and their application

ways to gain community acceptance

cultural and language groups represented within the local/regional community, and a respect of their values, beliefs and traditions

how to communicate with the community (adaptation of language, verbal and non-verbal, local language)

domestic and family violence indicators and procedures for undertaking assessment of client needs

organisation procedures, practices and standards for:

client assessment

allocation of services

case management

interviewing

use of resources

programmed intervention

referral

community involvement

structural barriers and their impact e.g. institutional racism and their effects on Aboriginal and Torres Strait Islander People accessing services

Aboriginal and/or Torres Strait Islander kinship systems

own values and attitudes and their potential impact on clients.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

organisation policies and procedures

modelling of industry operating conditions, including:

scenarios that involve interactions with Aboriginal and/or Torres Strait Islander people.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Establish and maintain relationships withkey people in a community to promote services and to develop respect, acceptance, confidence and credibility 
Identify and respectrestrictions and protocols regarding communicating and relating with the community and its members 
Support community programs which meet the needs identified by clients 
Collect and review local informationto identify the requirements of the community in relation to domestic and family violence issues 
Provide feedback to the community and individuals in relation to information collected 
Respect and encourage the value of community, elders and kinship system as a social support mechanism and use when appropriate with client consent 
Ensure information provided is linguistically, visually and culturally acceptable to the community 
Identify and recognise different views of the community and consider in planning any support activities 
Adapt work processes to meet requirements of the communityand specific needs of individuals 
Use values, issues and structures within the community to maximise outcomes for clients 
Work with the whole family including perpetrators, siblings, extended family and community members according to individual needs 
Make work consistent with organisation standards and procedures, current legislative and statutory requirements, and community practices 
Prioritise physical and emotional safety of clients and safety of their families 
Use interpersonal skills that facilitate accurate and relevant exchange of information and to make sure individual stories are heard, accepted, understood and validated 
Provide the individual with feedback to ensure accuracy and appropriate interpretation of their stories 
Identify, assess and respond to any indications of risk or harm according to the degree and nature of the risk and the client’s wishes and circumstances 
Explain and promote client and worker rights and responsibilities throughout client contact 
Complete record-keeping and reporting according to organisation standards and procedures and confidentiality requirements 

Forms

Assessment Cover Sheet

CHCDFV004 - Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCDFV004 - Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: