Assessor Resource

CHCDFV007
Work with users of violence to effect change

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to work with and engage users of violence to assist them to take responsibility for their violence, and to work towards changing their behaviour and enhancing the safety of their family.

This unit applies to individuals whose job role involves working with clients on personal and psychological issues associated with domestic and family violence within established policies, procedures and guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain professional relationship

1.1 Review existing case information as the basis for work

1.2 Use interpersonal skills to develop an open, trusting and professional relationship and to allow accurate and relevant exchange of information

1.3 Establish and maintain contact with partner and/or family of users of violence to identify and analyse their needs

1.4 Explain and promote client and worker rights and responsibilities throughout client contact

1.5 Mutually agree and adhere to appropriate structures, timeframes and protocols

1.6 Comply with organisation standards and procedures and with legislative and statutory requirements

2. Assess capacity for change

2.1 Assess motivation and commitment of users of violence to change attitudes, beliefs and behaviour and encourage positive elements and aspects

2.2 Respectfully challenge and constructively address violent behaviour and attitudes condoning violence in an environment that promotes positive client participation

2.3 Identify and assess related issues and factors that impact directly on the user of violence, their partner and family members

2.4 Identify own limitations and strengths in addressing and assessing needs, and respond to them within a supervision framework

3. Encourage personal responsibility

3.1 Challenge users of violence and encourage them to identify their violence and its known and potential effect upon partner and family members

3.2 Encourage users of violence to take responsibility for their actions, to recognise their choices to develop skills and/or knowledge and to develop non-violent and respectful relationships

3.3 Assist users of violence to use personal exploration to identify and address opportunities and obstacles to change their attitudes, beliefs and behaviour

3.4 Assist users of violence to establish realistic goals and strategies to enhance the safety of their partner and family members

3.5 Identify and negotiate the need for specialised services or referral with users of violence and relevant people

3.6 Show respect and sensitivity to cultural and family issues and to any individual differences

4. Monitor and review progress

4.1 Monitor progress of the user of violence through self- reflection, partner and family member feedback and critical assessment by the worker and if appropriate, the criminal justice system

4.2 Identify and challenge lack of progress in taking responsibility and any re-use of violence, and develop modified strategies

4.3 Encourage users of violence to establish and maintain networks of support to assist in the development of responsible behaviour

4.4 Identify and allocate additional services and/or support needed according to availability and organisation standards and procedures

4.5 Complete and maintain documentation according to organisation standards and procedures and legislative and statutory requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

worked with at least 3 users of violence and provided appropriate support to family members according to organisation, legal and ethical requirements

established, documented and monitored agreements with users of violence that include:

goals

strategies

outcomes

used the following interpersonal communication techniques appropriately with users of domestic violence:

questioning and active listening

paraphrasing

clarifying

summarising

relationship and rapport building

challenging and supportive feedback

conflict de-escalation/resolution.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers interacting with users of domestic and family violence, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure

records management

rights and responsibilities of:

workers and employers

individuals, families, the community and society to minimise or prevent domestic violence

specific legislation that applies to domestic and family violence work

work role boundaries – responsibilities and limitations

work health and safety

social context of domestic violence, including power and control, motivation for change, gender, child abuse and criminal issues

behaviour and socialisation theories including those which emphasise that thinking patterns can be changed to give people acceptable and constructive alternatives to harmful behaviour

groups represented within the local community (e.g. cultural, religious, language, sexual identity, age and disability) and an understanding of the issues that arise when working with those groups

prevalence of beliefs in the broader society which condone violence, and individuals’ rights to safety and autonomy

internally and externally provided services particularly in the domestic violence field

respectful strategies that will assist clients in changing their attitudes, beliefs and behaviours

theories and concepts of planning and control procedures, resource management and risk management

interpersonal communication techniques, including:

questioning and active listening

paraphrasing

clarifying

summarising

relationship and rapport building

challenging and supportive feedback

conflict de-escalation/resolution

potential obstacles and opportunities for clients that may impact on changes in attitudes, beliefs and behaviours

referral sources and associated protocols

own values and attitudes and their potential impact on clients.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

client information

organisation policies and procedures

modelling of industry operating conditions, including:

scenarios that involve complex interactions and problem solving with other people.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain professional relationship

1.1 Review existing case information as the basis for work

1.2 Use interpersonal skills to develop an open, trusting and professional relationship and to allow accurate and relevant exchange of information

1.3 Establish and maintain contact with partner and/or family of users of violence to identify and analyse their needs

1.4 Explain and promote client and worker rights and responsibilities throughout client contact

1.5 Mutually agree and adhere to appropriate structures, timeframes and protocols

1.6 Comply with organisation standards and procedures and with legislative and statutory requirements

2. Assess capacity for change

2.1 Assess motivation and commitment of users of violence to change attitudes, beliefs and behaviour and encourage positive elements and aspects

2.2 Respectfully challenge and constructively address violent behaviour and attitudes condoning violence in an environment that promotes positive client participation

2.3 Identify and assess related issues and factors that impact directly on the user of violence, their partner and family members

2.4 Identify own limitations and strengths in addressing and assessing needs, and respond to them within a supervision framework

3. Encourage personal responsibility

3.1 Challenge users of violence and encourage them to identify their violence and its known and potential effect upon partner and family members

3.2 Encourage users of violence to take responsibility for their actions, to recognise their choices to develop skills and/or knowledge and to develop non-violent and respectful relationships

3.3 Assist users of violence to use personal exploration to identify and address opportunities and obstacles to change their attitudes, beliefs and behaviour

3.4 Assist users of violence to establish realistic goals and strategies to enhance the safety of their partner and family members

3.5 Identify and negotiate the need for specialised services or referral with users of violence and relevant people

3.6 Show respect and sensitivity to cultural and family issues and to any individual differences

4. Monitor and review progress

4.1 Monitor progress of the user of violence through self- reflection, partner and family member feedback and critical assessment by the worker and if appropriate, the criminal justice system

4.2 Identify and challenge lack of progress in taking responsibility and any re-use of violence, and develop modified strategies

4.3 Encourage users of violence to establish and maintain networks of support to assist in the development of responsible behaviour

4.4 Identify and allocate additional services and/or support needed according to availability and organisation standards and procedures

4.5 Complete and maintain documentation according to organisation standards and procedures and legislative and statutory requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

worked with at least 3 users of violence and provided appropriate support to family members according to organisation, legal and ethical requirements

established, documented and monitored agreements with users of violence that include:

goals

strategies

outcomes

used the following interpersonal communication techniques appropriately with users of domestic violence:

questioning and active listening

paraphrasing

clarifying

summarising

relationship and rapport building

challenging and supportive feedback

conflict de-escalation/resolution.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national and state/territory) for workers interacting with users of domestic and family violence, and how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure

records management

rights and responsibilities of:

workers and employers

individuals, families, the community and society to minimise or prevent domestic violence

specific legislation that applies to domestic and family violence work

work role boundaries – responsibilities and limitations

work health and safety

social context of domestic violence, including power and control, motivation for change, gender, child abuse and criminal issues

behaviour and socialisation theories including those which emphasise that thinking patterns can be changed to give people acceptable and constructive alternatives to harmful behaviour

groups represented within the local community (e.g. cultural, religious, language, sexual identity, age and disability) and an understanding of the issues that arise when working with those groups

prevalence of beliefs in the broader society which condone violence, and individuals’ rights to safety and autonomy

internally and externally provided services particularly in the domestic violence field

respectful strategies that will assist clients in changing their attitudes, beliefs and behaviours

theories and concepts of planning and control procedures, resource management and risk management

interpersonal communication techniques, including:

questioning and active listening

paraphrasing

clarifying

summarising

relationship and rapport building

challenging and supportive feedback

conflict de-escalation/resolution

potential obstacles and opportunities for clients that may impact on changes in attitudes, beliefs and behaviours

referral sources and associated protocols

own values and attitudes and their potential impact on clients.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

client information

organisation policies and procedures

modelling of industry operating conditions, including:

scenarios that involve complex interactions and problem solving with other people.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Review existing case information as the basis for work 
Use interpersonal skills to develop an open, trusting and professional relationship and to allow accurate and relevant exchange of information 
Establish and maintain contact with partner and/or family of users of violence to identify and analyse their needs 
Explain and promote client and worker rights and responsibilities throughout client contact 
Mutually agree and adhere to appropriate structures, timeframes and protocols 
Comply with organisation standards and procedures and with legislative and statutory requirements 
Assess motivation and commitment of users of violence to change attitudes, beliefs and behaviour and encourage positive elements and aspects 
Respectfully challenge and constructively address violent behaviour and attitudes condoning violence in an environment that promotes positive client participation 
Identify and assess related issues and factors that impact directly on the user of violence, their partner and family members 
Identify own limitations and strengths in addressing and assessing needs, and respond to them within a supervision framework 
Challenge users of violence and encourage them to identify their violence and its known and potential effect upon partner and family members 
Encourage users of violence to take responsibility for their actions, to recognise their choices to develop skills and/or knowledge and to develop non-violent and respectful relationships 
Assist users of violence to use personal exploration to identify and address opportunities and obstacles to change their attitudes, beliefs and behaviour 
Assist users of violence to establish realistic goals and strategies to enhance the safety of their partner and family members 
Identify and negotiate the need for specialised services or referral with users of violence and relevant people 
Show respect and sensitivity to cultural and family issues and to any individual differences 
Monitor progress of the user of violence through self- reflection, partner and family member feedback and critical assessment by the worker and if appropriate, the criminal justice system 
Identify and challenge lack of progress in taking responsibility and any re-use of violence, and develop modified strategies 
Encourage users of violence to establish and maintain networks of support to assist in the development of responsible behaviour 
Identify and allocate additional services and/or support needed according to availability and organisation standards and procedures 
Complete and maintain documentation according to organisation standards and procedures and legislative and statutory requirements 

Forms

Assessment Cover Sheet

CHCDFV007 - Work with users of violence to effect change
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCDFV007 - Work with users of violence to effect change

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: