List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for employer contact | 1.1 Source, interpret and use labour market information as a context and aid in determining options for employer contact 1.2 Identify and match target employment market to job seeker profile 1.3 Plan contact approach and organise resources, according to employer and client information |
2. Confirm skills suitability of job seeker | 2.1 Confirm strengths and abilities of job seeker by working collaboratively with the job seeker using a strengths-based approach 2.2 Convert strengths and abilities to selling points from the employment perspective 2.3 Match selling points to employer needs taking account of the needs of both parties |
3. Negotiate outcomes for job seeker | 3.1 Provide positive and accurate information about job seeker to employer 3.2 Use communication and selling skills to promote and emphasise job seeker strengths and suitability 3.3 Identify and negotiate employer resistance to employment barriers relating to the job seeker 3.4 Support job seeker in preparation for employer contact based on specific situation needs 3.5 Use negotiation skills to reachan agreedoutcome with the employer |
4. Provide follow up services to job seeker | 4.1 Provide clear information to job seeker on outcomes of employer contact and employment opportunities 4.2 Discuss future assistance with the job seeker and identify situations requiring referral to other services 4.3 Make referrals to other services in accordance with organisation procedures. 4.4 Update information systems according to organisation policies and procedures 4.5 Review and reflect on employer contact and use learning to refine approaches accordingly |
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
matched at least 5 different job seekers to employers where at least 3 of those job seekers present with multiple barriers to employment, including:
sourcing and using labour market and employment information to inform matching
working with the job seeker to identify strengths
engaging in employer contact sessions, using the following communication skills:
active listening
selling skills
negotiation
providing follow up contact.
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations (national, state/territory) for delivering contracted employment services, and how these are applied in organisations:
codes of practice
discrimination
duty of care
equal employment opportunity (EEO)
privacy, confidentiality and disclosure
policy frameworks
records management
rights and responsibilities of workers, employers and clients
specific legislation, relevant deeds and their application to employment services contracting, including:
Social Security Act 1991
role as delegate of the Commonwealth
work health and safety
principles and practices of strengths-based practice
current and emerging characteristics and requirements of local labour markets:
current and projected skills shortages
local labour market information, including industry make up, employment growth areas, skills in demand
vacancy reporting
unemployment and job seeker data
recruitment analysis
expectations and needs of job seekers and potential employers and how these may vary
forms of assistance to employers, and how these are used
wage subsidies
post-placement services
assistance with workplace modifications
reasonable adjustment support
current incentives and other assistance available to employers
communication techniques, including
active listening
selling
negotiation
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
use of suitable facilities, equipment and resources, including:
labour market information
employer and job information
client information
organisation policies and procedures
modelling of industry operating conditions, including:
scenarios that involve interactions with other people
scenarios that involve problem-solving.
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors