Assessor Resource

CHCECD011
Manage quality in career development practice

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to apply current best practice standards in relation to case management, service quality and information management in the specific context of career development practice.

This unit applies to career development practitioners working with significant autonomy and self-direction either within an organisation or as independent practitioners.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Address professional case management standards

1.1 Maintain practice in accordance with professional standards for case management

1.2 Identify and document strategies for continuous improvement relating to case management practice and integrate into work systems

1.3 Implement improvement processes that reflect current research about practice performance

1.4 Take available opportunities to promote best practice in case management delivery

1.5 Evaluate work outcomes to ensure maintenance of accountability to clients and employers

2. Maintain quality service provision

2.1 Provide and promote quality career development services in line with professional standards

2.2 Work with clients to identify, understand and implement career management strategies of their choice and in their best interest

2.3 Support clients to maintain and develop ongoing application of career management strategies and ability to access and understand career information

2.4 Improve services in response to user feedback and to reflect ongoing professional development, research and learning

3. Maintain quality and currency of information and networks

3.1 Conduct ongoing research into the application of career development theory in practice

3.2 Maintain currency of information and information sources about the labour market and associated educational and training opportunities and resources

3.3 Research, use and advise clients about information technology options to access labour market and education and training information

3.4 Establish, maintain and expand networks and collaborative partnerships as a basis for providing best practice service delivery and referral options

4. Target services to address specific client needs

4.1 Develop and document strategies and practices to ensure services address the needs of diverse individuals and groups

4.2 Develop own skills base and network support to ensure services provided can address the needs of people with disability

4.3 Develop own knowledge and skills to facilitate provision of counselling support for clients facing challenging life situations and transitions

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

used structured processes to develop, document and maintain best practice standards and systems in at least 1 career development practice, including strategies for:

case management

client service quality, including strategies to address diverse client groups and challenges

ongoing research and information management

collaboration.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, State/Territory) for career development at a practice management level and how these translate into the development of strategic approaches:

children in the workplace

codes of practice

discrimination

duty of care

equal employment opportunity (EEO)

mandatory reporting

practitioner/client boundaries

privacy, confidentiality and disclosure

policy frameworks

records management

rights and responsibilities of workers, employers and clients

specific legislation and its application to career development

work role boundaries – responsibilities and limitations

work health and safety

current professional standards, best practice, and guiding principles underpinning career development practice and case management

continuous improvement process strategies and processes, including:

planning

documentation

implementation

evaluation

strategies for addressing diversity within client groups, including diversity associated with:

age

disability

gender

culture and language

socio-economic status

networking and collaboration opportunities at a professional level in career development practice

current in-depth trends and issues in:

labour market

education or training opportunities in school, vocational and higher education sectors

use of information technology in career development practice

formal and informal research methodologies

resources available to support career development practice.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

industry best practice standards

labour market and education or training information

modelling of industry operating conditions, including:

scenarios that involve complex problem solving

scenarios that involve interactions with other people on professional issues.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Address professional case management standards

1.1 Maintain practice in accordance with professional standards for case management

1.2 Identify and document strategies for continuous improvement relating to case management practice and integrate into work systems

1.3 Implement improvement processes that reflect current research about practice performance

1.4 Take available opportunities to promote best practice in case management delivery

1.5 Evaluate work outcomes to ensure maintenance of accountability to clients and employers

2. Maintain quality service provision

2.1 Provide and promote quality career development services in line with professional standards

2.2 Work with clients to identify, understand and implement career management strategies of their choice and in their best interest

2.3 Support clients to maintain and develop ongoing application of career management strategies and ability to access and understand career information

2.4 Improve services in response to user feedback and to reflect ongoing professional development, research and learning

3. Maintain quality and currency of information and networks

3.1 Conduct ongoing research into the application of career development theory in practice

3.2 Maintain currency of information and information sources about the labour market and associated educational and training opportunities and resources

3.3 Research, use and advise clients about information technology options to access labour market and education and training information

3.4 Establish, maintain and expand networks and collaborative partnerships as a basis for providing best practice service delivery and referral options

4. Target services to address specific client needs

4.1 Develop and document strategies and practices to ensure services address the needs of diverse individuals and groups

4.2 Develop own skills base and network support to ensure services provided can address the needs of people with disability

4.3 Develop own knowledge and skills to facilitate provision of counselling support for clients facing challenging life situations and transitions

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

used structured processes to develop, document and maintain best practice standards and systems in at least 1 career development practice, including strategies for:

case management

client service quality, including strategies to address diverse client groups and challenges

ongoing research and information management

collaboration.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, State/Territory) for career development at a practice management level and how these translate into the development of strategic approaches:

children in the workplace

codes of practice

discrimination

duty of care

equal employment opportunity (EEO)

mandatory reporting

practitioner/client boundaries

privacy, confidentiality and disclosure

policy frameworks

records management

rights and responsibilities of workers, employers and clients

specific legislation and its application to career development

work role boundaries – responsibilities and limitations

work health and safety

current professional standards, best practice, and guiding principles underpinning career development practice and case management

continuous improvement process strategies and processes, including:

planning

documentation

implementation

evaluation

strategies for addressing diversity within client groups, including diversity associated with:

age

disability

gender

culture and language

socio-economic status

networking and collaboration opportunities at a professional level in career development practice

current in-depth trends and issues in:

labour market

education or training opportunities in school, vocational and higher education sectors

use of information technology in career development practice

formal and informal research methodologies

resources available to support career development practice.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

industry best practice standards

labour market and education or training information

modelling of industry operating conditions, including:

scenarios that involve complex problem solving

scenarios that involve interactions with other people on professional issues.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Maintain practice in accordance with professional standards for case management 
Identify and document strategies for continuous improvement relating to case management practice and integrate into work systems 
Implement improvement processes that reflect current research about practice performance 
Take available opportunities to promote best practice in case management delivery 
Evaluate work outcomes to ensure maintenance of accountability to clients and employers 
Provide and promote quality career development services in line with professional standards 
Work with clients to identify, understand and implement career management strategies of their choice and in their best interest 
Support clients to maintain and develop ongoing application of career management strategies and ability to access and understand career information 
Improve services in response to user feedback and to reflect ongoing professional development, research and learning 
Conduct ongoing research into the application of career development theory in practice 
Maintain currency of information and information sources about the labour market and associated educational and training opportunities and resources 
Research, use and advise clients about information technology options to access labour market and education and training information 
Establish, maintain and expand networks and collaborative partnerships as a basis for providing best practice service delivery and referral options 
Develop and document strategies and practices to ensure services address the needs of diverse individuals and groups 
Develop own skills base and network support to ensure services provided can address the needs of people with disability 
Develop own knowledge and skills to facilitate provision of counselling support for clients facing challenging life situations and transitions 

Forms

Assessment Cover Sheet

CHCECD011 - Manage quality in career development practice
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

CHCECD011 - Manage quality in career development practice

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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