Assessor Resource

CHCICS406A
Support client self management

Assessment tool

Version 1.0
Issue Date: April 2024


The skills and knowledge of this unit of competency will be applied as part of a comprehensive service aimed at promoting and supporting the independence and self management of the client

The skills and knowledge may be applied in a range of settings, including, client's home, residential service, aged care setting, hospital, recreation, school, community agency, employment setting and community based service

The word client may refer to the person receiving support, their family and/or supporters

This unit describes the knowledge and skills required by workers to provide clients with support and assistance to self manage aspects of their life that may include planning, access and involvement in community services and decision-making

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions

Where, for reasons of safety, space, confidentiality or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

appropriate workplace where assessment can take place

relevant organisation policy, protocols and procedures

equipment and resources normally used in the workplace

Method of assessment may include:

Observation in the workplace

Written assignments/projects

Case study and scenario analysis

Questioning

Role play simulation

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include understanding of:

Own work role and responsibilities

Client-centred philosophy and practices

Empowerment and rights based practices

Strengths-based philosophy and practices

Self management in the context of a client with cognitive impairment

Processes and strategies to support people to make informed choices and decisions

Different cultural responses to chronic disease

Risk analysis strategies and processes

Occupational health and safety (OHS), risk assessment and risk management relevant to the job role

Role of the worker within a human rights perspective

Essential skills:

It is critical that the candidate demonstrate the ability to:

Follow organisation policies and protocols

Support a client to identify options across a range of variables such as support and service requirements, access requirements, lifestyle options

Use facilitation skills to foster client focused and strengths-based practice

Liaise and report appropriately to supervisor and/or health professionals

Adhere to own work role and responsibilities

Identify and respond to risks for client, carer and worker associated with providing personal care

Use appropriate communication strategies and tools

Follow relevant OHS guidelines

Work within a person-centred practice framework

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service:

this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues

industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read client's service delivery plans, make notations in clients records and complete workplace forms and records

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation:

this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues

industry work roles will require workers to possess oral communication skills that will enable them to ask questions, clarify understanding, recognise and interpret non-verbal cues, provide information and express encouragement

Apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation:

industry work roles will require workers to be able to perform basic mathematical functions, such as addition and subtraction up to three digit numbers and multiplication and division of single and double-digit numbers

Apply basic problem solving skills to resolve problems of limited difficulty within organisation protocols

Work effectively with clients, colleagues and supervisors

Demonstrate safe and effective use of workplace technology in line with OHS and manual handling guidelines relevant to the jurisdiction and workplace

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Social and emotional context may include:

Motivation

Individual and community beliefs, values and culture

Language

Pain

Fear

Family context

Support mechanisms

Isolation

Capabilities and constraints may include:

Financial

Transport

Knowledge /information

Language

Cultural

Communication

Risks may include:

Emotional

Psychological

Health

Physical

Security

Financial

Risk to self

Risk to others

Strategies for worker self care may include:

Mentoring

Debriefing

Self care

Reflection

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Support the client to develop processes and strategies that address the uniqueness of their psychological, biological, social and emotional context 
Support the client to develop processes and strategies that address their capacity to access activities and services, within the context of client performance and possible capacity 
Support the client to identify and acknowledge their interests, preferences and concerns 
Support the client to access all information and options required to make informed choices and decisions 
Support the client to determine positive and negative consequences, including risks and constraints, associated with different options and choices 
Provide support in a manner that is in keeping with the client's individual needs and requirements 
Provide support in a manner that is responsive to the individual circumstances and aspirations of the client and where necessary their carers and supporters 
Where needed, work with supervisor to develop strategies to deal with client non-conformance 
Support the client to identify and acknowledge their own strengths and self care capacity 
Support the client to identify opportunities to mobilise their strengths 
Support the client to develop and trial solutions for presenting concerns and needs 
Support the client to monitor the application of solutions to presenting concerns and needs 
Provide support or assistance in the context of identified risks and constraints 
Provide support or assistance for clients to access and use support services and associated resources where required and within organisation policies, protocols and procedures 
Identify difficulties in meeting the client's needs with the client and a supervisor and address in line with organisation protocols 
Maintain confidentiality, privacy and dignity of the client in line with organisation policy and protocols 
Provide relevant support or assistance for the client to identify meaningful networks 
Provide relevant support or assistance for the client to develop strategies to develop and/or maintain meaningful networks 
Assist the client to identify their existing coping skills and behaviours that maximise participation in own life situation 
Support the client to identify need for appropriate coping skills and behaviours to maximise their ability to do required activities within their own life situation 
Support the client to identify coping skills likely to cause harm to the client or others 
Support client to identify impact of coping skills and behaviours on themselves and others 
Provide information and support client to identify positive coping skills and behaviours 
Support the client as required to make referrals to services to assist with the establishment and/or maintenance of positive coping skills and behaviours 
Support the client to implement and/or maintain positive coping skills and behaviours 
Work with client to identify needs that might benefit from referral to services and/or access to resources 
Provide the client with information about how required services and/or resources can be accessed 
Support the client to access required services and/or resources 
Support the client to monitor service effectiveness and/or resource appropriateness 
Support the client to access advocacy services where required to maintain integrity and efficacy of required services 

Forms

Assessment Cover Sheet

CHCICS406A - Support client self management
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCICS406A - Support client self management

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: