Assessor Resource

CHCLLN001
Respond to client language, literacy and numeracy needs

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to identify situations where client language, literacy and numeracy (LLN) skills may be impeding access to services, to adjust service delivery, and to refer appropriately to improve client outcomes.

The unit does not provide workers with the skills and knowledge to identify LLN skill levels or to actively intervene in developing a client’s LLN skills.

This unit applies to individuals who may be making individual client assessments or managing caseloads as part of their work role.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance required to demonstrate achievement of the element

1. Establish client’s LLN needs

1.1 Identify signs that the client may have LLN needs

1.2 Review the scope of LLN skill requirements needed to effectively access services

1.3 Identify gaps between the client’s LLN skills and those required to effectively access services

1.4 Determine the degree to which other issues may impact on the client

2. Determine strategies to address LLN needs

2.1 Collaborate with client to agree areas of LLN need and how to respond

2.2 Determine ways in which service delivery can take account of the client’s LLN needs

2.3 Prioritise areas for immediate or longer-term action based on scope of the client’s needs

3. Implement strategies to address LLN needs

3.1 Adjust service delivery approaches that respond to LLN need, including use of appropriate toolsand communication strategies

3.2 Provide the client with accurate and current information about LLN support services

3.3 Record agreed LLN needs and the strategies used, and report in line with the client and organisation requirements

3.4 Monitor the client and provide ongoing support and encouragement where appropriate

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance required to demonstrate achievement of the element

1. Establish client’s LLN needs

1.1 Identify signs that the client may have LLN needs

1.2 Review the scope of LLN skill requirements needed to effectively access services

1.3 Identify gaps between the client’s LLN skills and those required to effectively access services

1.4 Determine the degree to which other issues may impact on the client

2. Determine strategies to address LLN needs

2.1 Collaborate with client to agree areas of LLN need and how to respond

2.2 Determine ways in which service delivery can take account of the client’s LLN needs

2.3 Prioritise areas for immediate or longer-term action based on scope of the client’s needs

3. Implement strategies to address LLN needs

3.1 Adjust service delivery approaches that respond to LLN need, including use of appropriate toolsand communication strategies

3.2 Provide the client with accurate and current information about LLN support services

3.3 Record agreed LLN needs and the strategies used, and report in line with the client and organisation requirements

3.4 Monitor the client and provide ongoing support and encouragement where appropriate

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Identify signs that the client may have LLN needs 
Review the scope of LLN skill requirements needed to effectively access services 
Identify gaps between the client’s LLN skills and those required to effectively access services 
Determine the degree to which other issues may impact on the client 
Collaborate with client to agree areas of LLN need and how to respond 
Determine ways in which service delivery can take account of the client’s LLN needs 
Prioritise areas for immediate or longer-term action based on scope of the client’s needs 
Adjust service delivery approaches that respond to LLN need, including use of appropriate toolsand communication strategies 
Provide the client with accurate and current information about LLN support services 
Record agreed LLN needs and the strategies used, and report in line with the client and organisation requirements 
Monitor the client and provide ongoing support and encouragement where appropriate 
Identify signs that the client may have LLN needs 
Review the scope of LLN skill requirements needed to effectively access services 
Identify gaps between the client’s LLN skills and those required to effectively access services 
Determine the degree to which other issues may impact on the client 

Forms

Assessment Cover Sheet

CHCLLN001 - Respond to client language, literacy and numeracy needs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCLLN001 - Respond to client language, literacy and numeracy needs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: