• CHCNET404A - Facilitate links with other services

Assessor Resource

Facilitate links with other services

Assessment tool

Version 1.0
Issue Date: August 2019

The skills described in this unit may be applied across a range of workplace contexts, especially involving related service delivery, sharing of information and client referral

This unit describes the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Not Applicable

Employability Skills

This unit contains Employability Skills

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions

Consistency in performance should consider the community services networking and liaison requirements within the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Existing information systems

Referral networks - criteria and procedures for referral

Current community services issues

Language used in community services work

Range of community services and how to access

Confidentiality and privacy

Knowledge specific to working with people from culturally and linguistically diverse backgrounds

Essential skills:

It is critical that the candidate demonstrate the ability to:

Facilitate effective working relationships within community services and within the general community

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:


active listening

verbal and non-verbal communication


participating and conducting interagency meetings



liaison and networking

Recognise own limitations and agency boundaries

Develop and provide information about community services

Use and coordinate the use of relevant information technology effectively in line with occupational health and safety (OHS) guidelines

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Links may be:

Referral to and from other services

Telephone contact

Worker networks

Informal contacts

Case conferences

Inter agency meetings

Community consultative committees

Joint projects

Relevant services may include:

Consumer groups

Commercial enterprises such as real estate agents, and financial institutions

Community services departments

Aboriginal and Torres Strait Islander services

Employment services

Community based disability support services

Income support services

Accommodation services

Services specific to the person's needs


Religious organisations




Emergency services

Information on relevant servicesmay include:

Pamphlets and other information sources

List of all relevant services

Information on own agency

Criteria for referral to each agency


Information to provide to clients

Support may include:



Joint initiatives

Participation in case conferences

Telephone advice

Provision of staff development and training

Exchanging of reports

Community education

Policies and procedures may include:

Referral protocols

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Gather and store information on relevant services as appropriate 
Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links 
Maintain active participation in relevant networks 
Maintain information on the organisation's range of services 
Respond to information requests from other organisations as appropriate 
Maintain knowledge of and access to internal means of support within own organisation 
Provide information and resources to support community groups as appropriate 
Ensure materials and resources provided are relevant and current 
Seek feedback on the materials and resources and use in developing future materials and resources 
Define the type and level of support to be provided and negotiate with the relevant organisation 
Maintain appropriate support and contact with people referred 
Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures 
Develop and negotiate longer term plans to assist services to operate self-sufficiently 


Assessment Cover Sheet

CHCNET404A - Facilitate links with other services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student









Assessor name:



Assessment Record Sheet

CHCNET404A - Facilitate links with other services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

Assessor name:



Student signature: