Assessor Resource

CHCORG611C
Lead and develop others in a community sector workplace

Assessment tool

Version 1.0
Issue Date: March 2024


The skills described in this unit may be applied across a range of community services workplace contexts

This unit describes the knowledge and skills required to achieve identified work outcomes through managing, leading and developing individuals and teams in the work group or organisation

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable


Employability Skills

This unit contains Employability Skills




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on more than one occasion

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Budget processes

Effective leadership styles

Effective team management

Human resource development and management principles and practices

Industrial relations legislative requirements

Leadership qualities

Supervision processes

Union processes

Essential skills:

It is critical that the candidate demonstrate the ability to:

Develop and implement strategies for managing stress

Provide development opportunities appropriate to work in the community sector

Recognise stressors within the team

Use both participative and consultative management practices

Use effective leadership styles

Work effectively in a team environment in the community sector

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Contribute to leadership of multi-disciplinary and inter-disciplinary teams

Demonstrate effective communication and interpersonal skills including:

language and literacy competence required to fulfil the procedures of the organisation

language used may be English, signing or a community language

use of interpreters where required

negotiation

Demonstrate awareness and understanding of effective individual and team operations

Demonstrate awareness of self and impact of self on others in the community sector workplace

Demonstrate effective time management and work planning

Develop relevant policies and processes if required to manage/lead and develop others in a community sector context

Provide leadership to encourage others to recognise and address environmental responsibility and sustainable practice issues

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Relevant information affecting the workgroup can include:

Corporate and strategic plans, including human resource management and human resource development strategic plans

Industrial awards

Personnel management guidelines and circulars

Quality standards

Relevant legislation

Work area business plans

Attend training courses and to take up other development opportunities may include:

Assisted formal study

Conference and seminar attendance

Formal internal and external courses

Induction and orientation

On the job training

Placements at the same level, work experiences and assignments, and higher duties

Support for professional development activities

Procedures and guidelines can include:

Financial/administrative procedures

Fraud prevention

WHS

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide regular briefings on work goals, plans and operational issues to work groups to minimise role ambiguity and maximise effectiveness 
Provide encouragement to develop new and innovative work practices and strategies to optimise work outcomes and better meet client needs 
Model high standards of performance and practice to staff 
Provide leadership and supervision appropriate to changing priorities and situations and take into account differing needs and backgrounds of individuals, requirements of task and client needs 
Use the diversity of individuals' knowledge, skills and approaches to enhance work outcomes 
Model application of principles and practices of equal employment opportunity, work health and safety (WHS) and participative work practices in the community sector and promote to staff 
Use effective time and work management techniques, including monitoring workflow and outcomes, to meet priorities and achieve identified objectives 
Plan work and monitor progress to minimise effects of unexpected outcomes 
Ensure all work undertaken complies with established policies and procedures, especially those relating to anti-discrimination and WHS in the community sector 
Regularly review and revise work practices to assist achievement of identified objectives 
Seek and take opportunities for continuous self development/learning 
Clearly articulate the link between the group's function, goals of the organisation and individual responsibilities and communicate to staff routinely 
Routinely use participative decision-making processes to allocate responsibilities and develop, implement and review work of the group 
Where relevant, identify and resolve conflict with minimum disruption to workgroup function and in accordance with organisation procedures 
Allocate tasks within competence of staff and support by appropriate delegation and training 
Adjust interpersonal styles and methods to the social and cultural context 
Communicate and interact with colleagues and management using a variety of appropriate techniques 
Monitor performance of the group in achieving objectives, review regularly and use as the basis for further allocation of work 
Monitor and review individual outcomes in consultation with the workgroup to measure and assess progress against objectives and identify issues for attention or further work 
Revise work practices as required to achieve workgroup, corporate and community sector goals and objectives 
Address performance problems in fair, constructive and timely manner in accordance with relevant guidelines, procedures and natural justice 
Monitor individual and group progress and provide regular feedback to optimise achievement of organisation objectives 
Support the work group to develop mutual commitment and cooperation 
Promote and encourage workgroup effectiveness through active participation in group activities and communication processes 
Put in place development plans for each staff member, identifying relevant development activities 
Develop, agree and implement action plans to meet individual and group training and development needs 
Encourage and support staff to apply skills and knowledge in the workplace 
Identify and deliver relevant specialist training and professional development, as required 
Arrange appropriate training and provide to meet individual and organisation needs 
Encourage staff to be involved in professional development and support staff to attend training courses and to take up other development opportunities 
Provide staff with personal and career development opportunities from within and outside of the organisation 
Hold regular meetings with staff to review, adjust and develop strategies and priorities 
Agree priority tasks and monitor achievement of work plans to maximise organisation effectiveness 
Monitor overall performance of staff and provide regular feedback in an appropriate manner 
Provide opportunities for targeted professional development in the community sector context 

Forms

Assessment Cover Sheet

CHCORG611C - Lead and develop others in a community sector workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCORG611C - Lead and develop others in a community sector workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: