Assessor Resource

Manage a community sector organisation

Assessment tool

Version 1.0
Issue Date: February 2019

The skills described in this unit may be applied across a range of community services workplace contexts

This unit describes the knowledge and skills required to plan and monitor the development direction and changes of a complex organisation, range of programs or major program area

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Not Applicable

Employability Skills

This unit contains Employability Skills

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on more than one occasion to enable all aspects of managing a service organisation to be assessed

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Best practice including:


administrative systems and principles

consumer focus

current information technology and programs relevant to the organisation or industry

enterprise agreements

information management policies, practices and systems in the community sector

management systems and principles

management of sustainability

performance monitoring and review

performance standards

service quality development

training and skills development and recognition

Statutory and legislative requirements including:

corporate affairs/incorporation/Australian Securities Commission

equal employment opportunities principles and practice

funding/service contracts/agreements

industrial relations/enterprise contracts

non discrimination

work health and safety (WHS)


Essential skills:

It is critical that the candidate demonstrate the ability to:

Coordinate the use of relevant information technology effectively to address organisation requirements in line with work health and safety (WHS) guidelines

Design strategies to involve and communicate with all major stakeholders

Develop strategies for adapting organisation to changes

Manage organisation change

Undertake strategic planning

Use information technology and software programs as required by the workplace

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

strategic thinking


environmental scanning



high level liaison

high level oral and written communication

Apply principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Strategies for the development of policies, practices and standards may include:

Change management

Organisation development

Indicators for change include:

Change in government polices and associated change in organisation focus

Level of commitment to organisation's aims and objectives

Management committee

Organisation executive management turnover

Relationship with external agencies


User involvement

Communication designed to promote the organisation include:


Fliers and other written advertisements


Poster and other artwork and audiovisual advertisements

Verbal presentations

Changes in the organisation may be related to:

Changing service users

Different levels of funding

Employment and work practices

External policy change

Legislative change

Management decision-making processes

Membership changes

Nature and focus of service, programs and activities

New buildings and other resources

Staff requirements

Technological change

Strategic alliances will include:

Business leaders

Community leaders

Funding agencies

Industry networks

Key government officers

Key public policy and decision-makers


Ministerial advisers and staff

Ministerial advisory committees

Other key agencies/organisations

Political parties and committees

Professional associations

Social/economic/political researchers, analysts and advisers

Special interest groups

Specialist services

Information management may relate, for example, to:

Establishment and maintenance of policies, procedures and systems to ensure security of information where required to address legislative requirements, such as privacy / confidentiality and WHS

Establishment and maintenance of policies, procedures and systems to support collection and recording of information required for a range of purposes, such as:

business analysis, planning and ongoing management

quality assurance, accreditation and/or audit purposes

sales and marketing

organisation review and evaluation processes

Maintenance of up-to-date client and network database information

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify appropriate strategic alliances and negotiate and maintain participation 
Identify overall purpose and philosophy of the organisation and translate into a written or recorded set of aims and objectives which are clearly understood, measurable and attainable and evaluated as appropriate 
Implement appropriate corporate planning processes that make best use of internal and external consultation processes 
Implement appropriate corporate planning processes to ensure responsiveness to client needs 
Undertake appropriate consultation with relevant people and agencies 
Establish appropriate management structure and process to coordinate corporate planning, advise decision-makers and reflect principles and philosophy of the organisation 
Analyse the way in which values and beliefs of workers and stakeholders may influence defined organisation purpose and philosophy and communicate to all relevant participants 
Make resources available as appropriate to support the planning processes at all levels 
Develop systems, processes and timeframes for all aspects and components of the planning process 
Determine appropriate structure for the organisation to match organisation philosophy and purpose 
Develop, agree, implement and monitor lines of decision-making and accountability 
Prepare budgets in line with strategic plan and make allowance for all requirements and components of planning and implementation of programs and services 
Establish financial accountability systems which meet agreed organisation best practice provisions 
Ensure planning guidelines provide for inclusion of appropriate statutory, legislative and practice provisions 
Develop clear, fully documented planning guidelines and systems and make them accessible to all involved 
Hold appropriate consultations with stakeholders to examine issues and trends and advise decision-makers of outcomes as required 
Complete all required reporting in a timely way in accordance with organisation requirements 
Identify, develop and implement appropriate evaluation arrangements with representation from relevant stakeholder groups 
Prepare advice and provide to decision-makers within the negotiated format and timeframe 
Implement mechanisms to ensure relevant commonwealth, state and local government legal requirements are identified and adhered to 
Regularly update information about current legal requirements and if appropriate, develop proposals to modify organisation policy and procedures 
Use formal and informal networks as channels to communicate the organisation's activities and achievements 
Use a range of communication media and activities to convey information about activities and achievements of the organisation to encourage support and interest 
Seek and utilise opportunities to promote the organisation through media, government and the community 
Display confidentiality and sensitivity in details, content and extent of public comment on organisation's activities 
When required, develop and articulate policies and procedures for the employment role of the organisation and monitor their implementation 
Promptly address problems in implementing defined procedures to ensure resolution 
Prepare reports to comprehensively and accurately describe organisation's activities and achievements and present to relevant stakeholders and management, as required 
When required, facilitate processes of management and/or board meetings to ensure effective and informed deliberations and decision-making 
Identify and implement mechanisms for effective coordination of activities and services 
Identify policy, social, political and economic trends and assess their potential impact on the organisation 
Assess and revise management and work practices relative to social, political and economic trends and impacts 
Define and monitor indicators for change within the organisation 
Identify and promote opportunities for positive change and undertake appropriate work to maximise support from staff, clients and stakeholders 


Assessment Cover Sheet

CHCORG614C - Manage a community sector organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessment Record Sheet

CHCORG614C - Manage a community sector organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:









Overall assessment result: Competent Not yet competent

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Student signature: