CHCPWK004 - Work effectively in consumer mental health peer work
Assessor Resource
CHCPWK004 Work effectively in consumer mental health peer work
Assessment tool
Version 1.0 Issue Date: April 2024
This unit describes the skills and knowledge required to establish consumer peer relationships and work collaboratively with consumers and others to provide services.
This unit applies to mental health peer work.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT
PERFORMANCE CRITERIA
Elements define the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish and maintain effective consumer peer work relationships
1.1 Use lived experience of mental health to maintain a safe and positive working relationship
1.2 Clarify role expectations and define appropriate relationship guidelines
1.3 Use peer work communication strategies to build a working relationship based on shared understanding
2. Explore consumer preferences, values, meanings, needs and goals
2.1 Use a strengths based approach to discuss with the consumer their abilities to address their own needs and aspirations in recovery
2.2 Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life
2.3 Confirm consumer preferences, values, meanings, needs and goals
3. Facilitate access to resources and information
3.1 Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action
3.2 Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service
3.3 Maintain accurate information and resources and review regularly for currency and relevance
4. Provide consumer peer services
4.1 Use strategies to ensure all interactions with consumers reflect peer ethics
4.2 Work in collaboration with consumer and relevant others according to job role requirements
4.3 Facilitate and support consumer networks and social connections
4.4 Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures
4.5 Complete documentation, records of service and reports as this applies to peer work and job role requirements
4.6 Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work
4.7 Maintain confidentiality of information and explained limits of confidentiality to others
5. Work within a peer work framework
5.1 Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives
5.2 Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives
5.3 Identify and minimise role strain, role conflict and role confusion issues in a timely way
5.4 Maintain boundaries appropriate to the delivery of peer delivered services
5.5 Utilise consumer developed resources and literature for access to service users and staff
5.6 Undertake development activities about working from a lived experience perspective
6. Work collaboratively with other staff
6.1 Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures
6.2 Reflect on own attitudes, behaviours and practice and how this affects other people
6.3 Work collaboratively with other service staff and mental health workers to support holistic and seamless services
6.4 Contribute to policy development about peer issues
6.5 Promote the service and peer work to other workers
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENT
PERFORMANCE CRITERIA
Elements define the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish and maintain effective consumer peer work relationships
1.1 Use lived experience of mental health to maintain a safe and positive working relationship
1.2 Clarify role expectations and define appropriate relationship guidelines
1.3 Use peer work communication strategies to build a working relationship based on shared understanding
2. Explore consumer preferences, values, meanings, needs and goals
2.1 Use a strengths based approach to discuss with the consumer their abilities to address their own needs and aspirations in recovery
2.2 Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life
2.3 Confirm consumer preferences, values, meanings, needs and goals
3. Facilitate access to resources and information
3.1 Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action
3.2 Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service
3.3 Maintain accurate information and resources and review regularly for currency and relevance
4. Provide consumer peer services
4.1 Use strategies to ensure all interactions with consumers reflect peer ethics
4.2 Work in collaboration with consumer and relevant others according to job role requirements
4.3 Facilitate and support consumer networks and social connections
4.4 Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures
4.5 Complete documentation, records of service and reports as this applies to peer work and job role requirements
4.6 Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work
4.7 Maintain confidentiality of information and explained limits of confidentiality to others
5. Work within a peer work framework
5.1 Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives
5.2 Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives
5.3 Identify and minimise role strain, role conflict and role confusion issues in a timely way
5.4 Maintain boundaries appropriate to the delivery of peer delivered services
5.5 Utilise consumer developed resources and literature for access to service users and staff
5.6 Undertake development activities about working from a lived experience perspective
6. Work collaboratively with other staff
6.1 Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures
6.2 Reflect on own attitudes, behaviours and practice and how this affects other people
6.3 Work collaboratively with other service staff and mental health workers to support holistic and seamless services
6.4 Contribute to policy development about peer issues
6.5 Promote the service and peer work to other workers
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Use lived experience of mental health to maintain a safe and positive working relationship
Clarify role expectations and define appropriate relationship guidelines
Use peer work communication strategies to build a working relationship based on shared understanding
and aspirations in recovery
Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life
Confirm consumer preferences, values, meanings, needs and goals
Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action
Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service
Maintain accurate information and resources and review regularly for currency and relevance
Use strategies to ensure all interactions with consumers reflect peer ethics
Work in collaboration with consumer and relevant others according to job role requirements
Facilitate and support consumer networks and social connections
Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures
Complete documentation, records of service and reports as this applies to peer work and job role requirements
Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work
Maintain confidentiality of information and explained limits of confidentiality to others
Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives
Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives
Identify and minimise role strain, role conflict and role confusion issues in a timely way
Maintain boundaries appropriate to the delivery of peer delivered services
Utilise consumer developed resources and literature for access to service users and staff
Undertake development activities about working from a lived experience perspective
Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures
Reflect on own attitudes, behaviours and practice and how this affects other people
Work collaboratively with other service staff and mental health workers to support holistic and seamless services
Contribute to policy development about peer issues
Promote the service and peer work to other workers
Forms
Assessment Cover Sheet
CHCPWK004 - Work effectively in consumer mental health peer work
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Assessment Record Sheet
CHCPWK004 - Work effectively in consumer mental health peer work
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