Assessor Resource

CHCPWK005
Work effectively with carers as a mental health peer worker

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required to establish carer peer relationships and work collaboratively with consumers and others to provide services.

This unit applies to mental health peer work in the mental health sector.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain effective relationships with mental health carers

1.1 Use lived experience to establish and maintain a safe and positive working relationship with other carers

1.2 Clarify role of carer peer worker at initial engagement to clarify role expectations and define appropriate relationship guidelines

1.3 Build effective communication strategies to clarify meaning and build a working relationship based on shared understanding

1.4 Discuss with the carer their needs and goals, identify supports and using a strengths based approach address these needs

1.5 Collaborate with the carer to establish a carer support plan

2. Facilitate access to resources and information

2.1 Provide information about opportunities and strategies for carers to achieve their preferred support

2.2 Provide information, resources and education on a range of matters relating to carer, family and natural supports

2.3 Maintain accurate information and regularly review for currency and relevance

2.4 Compile carer developed resources and literature for access by service users and staff

3. Provide support and services

3.1 Use strategies to ensure all interactions with carers uphold the principles and practices of peer work

3.2 Collaborate with carers and relevant others to ensure that individual and cultural needs are addressed

3.3 Collaborate with carers to ensure appropriate levels and opportunities for carer consultation

3.4 Facilitate and support carer networks and represent carer perspectives

3.5 Respond promptly and supportively to carers in distress or crisis, in accordance with duty of care and organisation policies and procedures

3.6 Complete documentation, records of service and reports as this applies to carer peer work

3.7 Follow organisation’s policy and procedures, particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to carer peer work

3.8 Identify and minimise role strain, role conflict and role confusion issues in a timely way

3.9 Maintain boundaries appropriate to the delivery of peer delivered services

4. Work collaboratively with other staff

4.1 Discuss limits of own knowledge, abilities and work role and make appropriate referrals in accordance with organisation’s policy and procedures

4.2 Work collaboratively with other service staff and mental health workers to support holistic and seamless services

4.3 Contribute to policy development about peer issues

4.4 Promote the service and peer work to other workers


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain effective relationships with mental health carers

1.1 Use lived experience to establish and maintain a safe and positive working relationship with other carers

1.2 Clarify role of carer peer worker at initial engagement to clarify role expectations and define appropriate relationship guidelines

1.3 Build effective communication strategies to clarify meaning and build a working relationship based on shared understanding

1.4 Discuss with the carer their needs and goals, identify supports and using a strengths based approach address these needs

1.5 Collaborate with the carer to establish a carer support plan

2. Facilitate access to resources and information

2.1 Provide information about opportunities and strategies for carers to achieve their preferred support

2.2 Provide information, resources and education on a range of matters relating to carer, family and natural supports

2.3 Maintain accurate information and regularly review for currency and relevance

2.4 Compile carer developed resources and literature for access by service users and staff

3. Provide support and services

3.1 Use strategies to ensure all interactions with carers uphold the principles and practices of peer work

3.2 Collaborate with carers and relevant others to ensure that individual and cultural needs are addressed

3.3 Collaborate with carers to ensure appropriate levels and opportunities for carer consultation

3.4 Facilitate and support carer networks and represent carer perspectives

3.5 Respond promptly and supportively to carers in distress or crisis, in accordance with duty of care and organisation policies and procedures

3.6 Complete documentation, records of service and reports as this applies to carer peer work

3.7 Follow organisation’s policy and procedures, particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to carer peer work

3.8 Identify and minimise role strain, role conflict and role confusion issues in a timely way

3.9 Maintain boundaries appropriate to the delivery of peer delivered services

4. Work collaboratively with other staff

4.1 Discuss limits of own knowledge, abilities and work role and make appropriate referrals in accordance with organisation’s policy and procedures

4.2 Work collaboratively with other service staff and mental health workers to support holistic and seamless services

4.3 Contribute to policy development about peer issues

4.4 Promote the service and peer work to other workers

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Use lived experience to establish and maintain a safe and positive working relationship with other carers 
Clarify role of carer peer worker at initial engagement to clarify role expectations and define appropriate relationship guidelines 
Build effective communication strategies to clarify meaning and build a working relationship based on shared understanding 
Discuss with the carer their needs and goals, identify supports and using a strengths based approach address these needs 
Collaborate with the carer to establish a carer support plan 
Provide information about opportunities and strategies for carers to achieve their preferred support 
Provide information, resources and education on a range of matters relating to carer, family and natural supports 
Maintain accurate information and regularly review for currency and relevance 
Compile carer developed resources and literature for access by service users and staff 
Use strategies to ensure all interactions with carers uphold the principles and practices of peer work 
Collaborate with carers and relevant others to ensure that individual and cultural needs are addressed 
Collaborate with carers to ensure appropriate levels and opportunities for carer consultation 
Facilitate and support carer networks and represent carer perspectives 
Respond promptly and supportively to carers in distress or crisis, in accordance with duty of care and organisation policies and procedures 
Complete documentation, records of service and reports as this applies to carer peer work 
Follow organisation’s policy and procedures, particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to carer peer work 
Identify and minimise role strain, role conflict and role confusion issues in a timely way 
Maintain boundaries appropriate to the delivery of peer delivered services 
Discuss limits of own knowledge, abilities and work role and make appropriate referrals in accordance with organisation’s policy and procedures 
Work collaboratively with other service staff and mental health workers to support holistic and seamless services 
Contribute to policy development about peer issues 
Promote the service and peer work to other workers 

Forms

Assessment Cover Sheet

CHCPWK005 - Work effectively with carers as a mental health peer worker
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCPWK005 - Work effectively with carers as a mental health peer worker

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: