Assessor Resource

CHCSET002
Undertake bicultural work with forced migrants in Australia

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the skills and knowledge required of settlement workers from diverse cultural backgrounds to work with forced migrants within an Australian context.

This unit applies to work in an agency directly or indirectly involved with the provision of services to recently arrived migrants and refugees.

Workers will have limited responsibilities and work within established guidelines to provide support and services in a range of areas including but not limited to settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work within the Australian context

1.1 Identify and follow Australian management processes, cultural protocols, organisation procedures and legislative requirements

1.2 Identify and analyse differences between Australian processes and own cultural process

1.3 Identify differences in relation to working as a person from a culturally diverse background within mainstream Australia society

1.4 Adjust approaches in light of new information and protocols

2. Operate within the workplace

2.1 Identify organisation goals and priorities

2.2 Identify own role and responsibilities and confirm in accordance with organisation procedures

2.3 Prioritise competing demands to achieve organisation’s goals and objectives

2.4 Identify and use professional networks to build and develop relationships

2.5 Identify factors and contingencies affecting the achievement of work objectives and document allowances in work plans

3. Recognise and deal with trauma and vicarious trauma

3.1 Identify the overt and covert signs of trauma in clients and the support framework available for such clients

3.2 Evaluate the options for specialist support and/or referrals while continuing to work with the client in line with organisation guidelines

3.3 Recognise vicarious trauma in self and identify and access support services

3.4 Recognise vicarious trauma in others and develop strategies to respond to this

4. Monitor and review service provision

4.1 Seek, discuss and use feedback to identify opportunities for improvement to service approach

4.2 Identify professional development opportunities to improve own skills and knowledge and action in accordance with organisation procedures

4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work within the Australian context

1.1 Identify and follow Australian management processes, cultural protocols, organisation procedures and legislative requirements

1.2 Identify and analyse differences between Australian processes and own cultural process

1.3 Identify differences in relation to working as a person from a culturally diverse background within mainstream Australia society

1.4 Adjust approaches in light of new information and protocols

2. Operate within the workplace

2.1 Identify organisation goals and priorities

2.2 Identify own role and responsibilities and confirm in accordance with organisation procedures

2.3 Prioritise competing demands to achieve organisation’s goals and objectives

2.4 Identify and use professional networks to build and develop relationships

2.5 Identify factors and contingencies affecting the achievement of work objectives and document allowances in work plans

3. Recognise and deal with trauma and vicarious trauma

3.1 Identify the overt and covert signs of trauma in clients and the support framework available for such clients

3.2 Evaluate the options for specialist support and/or referrals while continuing to work with the client in line with organisation guidelines

3.3 Recognise vicarious trauma in self and identify and access support services

3.4 Recognise vicarious trauma in others and develop strategies to respond to this

4. Monitor and review service provision

4.1 Seek, discuss and use feedback to identify opportunities for improvement to service approach

4.2 Identify professional development opportunities to improve own skills and knowledge and action in accordance with organisation procedures

4.3 Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Identify and follow Australian management processes, cultural protocols, organisation procedures and legislative requirements 
Identify and analyse differences between Australian processes and own cultural process 
Identify differences in relation to working as a person from a culturally diverse background within mainstream Australia society 
Adjust approaches in light of new information and protocols 
Identify organisation goals and priorities 
Identify own role and responsibilities and confirm in accordance with organisation procedures 
Prioritise competing demands to achieve organisation’s goals and objectives 
Identify and use professional networks to build and develop relationships 
Identify factors and contingencies affecting the achievement of work objectives and document allowances in work plans 
Identify the overt and covert signs of trauma in clients and the support framework available for such clients 
Evaluate the options for specialist support and/or referrals while continuing to work with the client in line with organisation guidelines 
Recognise vicarious trauma in self and identify and access support services 
Recognise vicarious trauma in others and develop strategies to respond to this 
Seek, discuss and use feedback to identify opportunities for improvement to service approach 
Identify professional development opportunities to improve own skills and knowledge and action in accordance with organisation procedures 
Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing 

Forms

Assessment Cover Sheet

CHCSET002 - Undertake bicultural work with forced migrants in Australia
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CHCSET002 - Undertake bicultural work with forced migrants in Australia

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: