Assessor Resource

CHCSOH003
Manage housing application processes

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to assist clients and process housing application forms.

This unit applies to work in a social housing context. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Receive and receipt application

1.1 Read and check application

1.2 If form is incomplete or information incorrect, take steps to obtain missing or correct information

1.3 Identify and investigate false statements

1.4 Receipt application in a manner which is consistent with organisation requirements

1.5 Review supporting documentation from client or relevant supporting agencies

2. Assess application for funding

2.1 Complete assessment checklist or equivalent, explaining processes and entitlements to client

2.2 Apply relevant assessment guidelines to determine eligibility

2.3 Assess application to determine client’s choice of location, dwelling type and special requirements

2.4 Read previous records to assist with assessment of current application and determine if client has made a previous application, received assistance or been a tenant on a previous occasion

2.5 Assess household complement to determine correct bedroom entitlement within current guidelines

2.6 Ensure equal access and opportunities to organisation services

2.7 Assess application using current eligibility criteria, determine decision and document according to organisation procedure

2.8 Determine and document out-of-guidelines decisions according to policy

3. Manage waiting lists

3.1 Place client on the appropriate waiting list

3.2 Notify clients of decision

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Receive and receipt application

1.1 Read and check application

1.2 If form is incomplete or information incorrect, take steps to obtain missing or correct information

1.3 Identify and investigate false statements

1.4 Receipt application in a manner which is consistent with organisation requirements

1.5 Review supporting documentation from client or relevant supporting agencies

2. Assess application for funding

2.1 Complete assessment checklist or equivalent, explaining processes and entitlements to client

2.2 Apply relevant assessment guidelines to determine eligibility

2.3 Assess application to determine client’s choice of location, dwelling type and special requirements

2.4 Read previous records to assist with assessment of current application and determine if client has made a previous application, received assistance or been a tenant on a previous occasion

2.5 Assess household complement to determine correct bedroom entitlement within current guidelines

2.6 Ensure equal access and opportunities to organisation services

2.7 Assess application using current eligibility criteria, determine decision and document according to organisation procedure

2.8 Determine and document out-of-guidelines decisions according to policy

3. Manage waiting lists

3.1 Place client on the appropriate waiting list

3.2 Notify clients of decision

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Read and check application 
If form is incomplete or information incorrect, take steps to obtain missing or correct information 
Identify and investigate false statements 
Receipt application in a manner which is consistent with organisation requirements 
Review supporting documentation from client or relevant supporting agencies 
Complete assessment checklist or equivalent, explaining processes and entitlements to client 
Apply relevant assessment guidelines to determine eligibility 
Assess application to determine client’s choice of location, dwelling type and special requirements 
Read previous records to assist with assessment of current application and determine if client has made a previous application, received assistance or been a tenant on a previous occasion 
Assess household complement to determine correct bedroom entitlement within current guidelines 
Ensure equal access and opportunities to organisation services 
Assess application using current eligibility criteria, determine decision and document according to organisation procedure 
Determine and document out-of-guidelines decisions according to policy 
Place client on the appropriate waiting list 
Notify clients of decision 

Forms

Assessment Cover Sheet

CHCSOH003 - Manage housing application processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCSOH003 - Manage housing application processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: