CHCSOH009 - Develop quality systems in line with registration standards
Assessor Resource
CHCSOH009 Develop quality systems in line with registration standards
Assessment tool
Version 1.0 Issue Date: April 2024
This unit describes the skills and knowledge required to develop policies and procedures for a social housing organisation in line with current state/territory registration standards. It involves the development of continuous improvement processes to uphold compliance, probity and quality.
This unit applies to work in a social housing context typically carried out by senior workers working autonomously within broad guidelines.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT
PERFORMANCE CRITERIA
Elements define the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Contribute to the integrity and effective governance of a social housing organisation
1.1 Contribute to the development and implementation of organisation code of conduct, mission, values, policies and procedures that reflect the current state/territory legislative standards and requirements
1.2 Ensure members of the governing body have sufficient training and communication to carry out their role effectively
1.3 Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation
1.4 Establish strategies to identify, manage and mitigate potential conflicts of personal interest and organisation interest
1.5 Identify situations which may require specialist advice and appropriate professionals to provide such advice
1.6 Establish and maintain accurate record-keeping systems
2. Manage risk effectively
2.1 Determine risks to the business and identify appropriate and financially sustainable strategies and control measures to address these risks
2.2 Establish authority and accountability for management of risks to the business
2.3 Establish an accurate system of communicating risks and controls to the governing body, management and staff
3. Manage staffing issues to address organisation performance
3.1 Develop and maintain written policies on staff recruitment, development and management that reflect good practice guidelines outlined in the current state/territory community housing standards
3.2 Develop and maintain written position descriptions, which include organisation’s code of conduct, management objectives and role of individual employee in achieving those objectives
3.3 Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation’s operations and in line with relevant industrial awards and other like agencies
3.4 Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency
4. Manage financial viability issues
4.1 Contribute to the development of long term business plan that demonstrates financial viability and solvency of the organisation
4.2 Develop and implement written policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income
4.3 Establish authority, accountability and compliance in accordance with organisation’s guidelines and current state/territory community housing standards in regard to financial, administrative and information management systems
5. Develop, document and implement tenancy management strategies
5.1 Develop, document and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation’s financial viability
5.2 Develop written policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears
5.3 Develop and implement written policies and strategies in line with current state/territory community housing standards in relation to fair and equitable access and allocation of housing and meeting the requirements of clients with complex needs on low income
6. Oversee management and maintenance of housing stock
6.1 Develop, document and implement systems to ensure the properties under the organisation’s ownership or management are maintained to a community standard and never below habitable standards
6.2 Develop and implement written policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management outlined in the current state/territory community housing standards
6.3 Develop and document systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock
7. Develop continuous improvement processes
7.1 Identify areas of quality and compliance against the current state/territory community housing registration standards
7.2 Develop written continuous improvement processes to monitor and review quality and compliance issues
7.3 Involve all stakeholders in the continuous improvement processes
7.4 Implement improvements in response to continuous improvement processes and stakeholder feedback
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
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Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENT
PERFORMANCE CRITERIA
Elements define the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Contribute to the integrity and effective governance of a social housing organisation
1.1 Contribute to the development and implementation of organisation code of conduct, mission, values, policies and procedures that reflect the current state/territory legislative standards and requirements
1.2 Ensure members of the governing body have sufficient training and communication to carry out their role effectively
1.3 Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation
1.4 Establish strategies to identify, manage and mitigate potential conflicts of personal interest and organisation interest
1.5 Identify situations which may require specialist advice and appropriate professionals to provide such advice
1.6 Establish and maintain accurate record-keeping systems
2. Manage risk effectively
2.1 Determine risks to the business and identify appropriate and financially sustainable strategies and control measures to address these risks
2.2 Establish authority and accountability for management of risks to the business
2.3 Establish an accurate system of communicating risks and controls to the governing body, management and staff
3. Manage staffing issues to address organisation performance
3.1 Develop and maintain written policies on staff recruitment, development and management that reflect good practice guidelines outlined in the current state/territory community housing standards
3.2 Develop and maintain written position descriptions, which include organisation’s code of conduct, management objectives and role of individual employee in achieving those objectives
3.3 Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation’s operations and in line with relevant industrial awards and other like agencies
3.4 Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency
4. Manage financial viability issues
4.1 Contribute to the development of long term business plan that demonstrates financial viability and solvency of the organisation
4.2 Develop and implement written policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income
4.3 Establish authority, accountability and compliance in accordance with organisation’s guidelines and current state/territory community housing standards in regard to financial, administrative and information management systems
5. Develop, document and implement tenancy management strategies
5.1 Develop, document and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation’s financial viability
5.2 Develop written policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears
5.3 Develop and implement written policies and strategies in line with current state/territory community housing standards in relation to fair and equitable access and allocation of housing and meeting the requirements of clients with complex needs on low income
6. Oversee management and maintenance of housing stock
6.1 Develop, document and implement systems to ensure the properties under the organisation’s ownership or management are maintained to a community standard and never below habitable standards
6.2 Develop and implement written policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management outlined in the current state/territory community housing standards
6.3 Develop and document systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock
7. Develop continuous improvement processes
7.1 Identify areas of quality and compliance against the current state/territory community housing registration standards
7.2 Develop written continuous improvement processes to monitor and review quality and compliance issues
7.3 Involve all stakeholders in the continuous improvement processes
7.4 Implement improvements in response to continuous improvement processes and stakeholder feedback
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Contribute to the development and implementation of organisation code of conduct, mission, values, policies and procedures that reflect the current state/territory legislative standards and requirements
Ensure members of the governing body have sufficient training and communication to carry out their role effectively
Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation
Establish strategies to identify, manage and mitigate potential conflicts of personal interest and organisation interest
Identify situations which may require specialist advice and appropriate professionals to provide such advice
Establish and maintain accurate record-keeping systems
Determine risks to the business and identify appropriate and financially sustainable strategies and control measures to address these risks
Establish authority and accountability for management of risks to the business
Establish an accurate system of communicating risks and controls to the governing body, management and staff
Develop and maintain written policies on staff recruitment, development and management that reflect good practice guidelines outlined in the current state/territory community housing standards
Develop and maintain written position descriptions, which include organisation’s code of conduct, management objectives and role of individual employee in achieving those objectives
Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation’s operations and in line with relevant industrial awards and other like agencies
Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency
Contribute to the development of long term business plan that demonstrates financial viability and solvency of the organisation
Develop and implement written policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income
Establish authority, accountability and compliance in accordance with organisation’s guidelines and current state/territory community housing standards in regard to financial, administrative and information management systems
Develop, document and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation’s financial viability
Develop written policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears
Develop and implement written policies and strategies in line with current state/territory community housing standards in relation to fair and equitable access and allocation of housing and meeting the requirements of clients with complex needs on low income
Develop, document and implement systems to ensure the properties under the organisation’s ownership or management are maintained to a community standard and never below habitable standards
Develop and implement written policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management outlined in the current state/territory community housing standards
Develop and document systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock
Identify areas of quality and compliance against the current state/territory community housing registration standards
Develop written continuous improvement processes to monitor and review quality and compliance issues
Involve all stakeholders in the continuous improvement processes
Implement improvements in response to continuous improvement processes and stakeholder feedback
Forms
Assessment Cover Sheet
CHCSOH009 - Develop quality systems in line with registration standards
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CHCSOH009 - Develop quality systems in line with registration standards
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